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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) |
| Exam Number: | ITIL-5-Foundation |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation ITIL 4 Strategic Leader ITIL 4 Extension Modules |
| Exam Price: | USD 383 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple-choice |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Real Exam Qty: | 40 |
| Available Languages: | Japanese, French, Chinese (Traditional), English, Portuguese, German, Chinese (Simplified), Polish, Italian, Spanish |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online (proctored) or at a Pearson VUE test center |
| Pre Condition: | No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation |
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NEW QUESTION # 60
Which of the following terms BEST describes a change?
Answer: A
Explanation:
ITIL Version 5 defines a change as "the addition, modification, or removal of anything that could have a direct or indirect effect on products and services." Option B is therefore the correct answer because it matches the official definition. The wording in the question is a slightly simplified version, but the meaning remains the same. Option A is the definition of an incident, which ITIL describes as an unplanned interruption to a service or a reduction in service quality. Option D refers to a problem, which is a cause or potential cause of one or more incidents. Option C resembles the idea of a configuration item or service component, not a change. ITIL also notes that changes are inevitable and can be a common cause of incidents when they are unauthorized or poorly managed, which reinforces why the formal definition matters. Since the exam is testing exact terminology from the ITIL glossary and lifecycle guidance, B is the only option that correctly defines a change according to the ITIL 5 Foundation document.
NEW QUESTION # 61
Why is project management important in ITIL?
Answer: B
Explanation:
The correct answer is C. ITIL Version 5 includes project management as one of the general management practices. A project is defined as a temporary structure created to deliver one or more business products according to an agreed business case, and the project management practice ensures that an organization's projects are successfully delivered. This makes project management important when the organization needs to deliver time-bound initiatives, such as introducing new or changed products, services, features, platforms, or improvements. Option A is incorrect because routine operational activities and service requests are handled through practices such as service request management, service desk, incident management, and operations- related activities. Option B is incorrect because governance authority is defined through governance, not project management. Option D may sound partly relevant, but it is more closely related to change enablement and organizational change management. Project management focuses specifically on temporary initiatives with defined outcomes, business justification, and delivery control.
NEW QUESTION # 62
Which term describes ' what an organization does for its consumers and other stakeholders and why?
Answer: A
Explanation:
An organization's purpose describes what it does for its consumers and other stakeholders and why it exists, so option D is correct. In ITIL, purpose provides the fundamental reason for the organization's existence and connects its activities to value creation. It explains the broader intent behind products, services, and relationships. A value stream is a series of steps used to create and deliver value in a specific context. A value chain is the set of high-level lifecycle activities that enables value through products and services. An operating model shows how the organization arranges its capabilities, workflows, and resources to fulfill its purpose. Purpose is therefore the most foundational concept among these. It defines the "why," while the other concepts describe how value is organized, managed, and delivered in practice.
NEW QUESTION # 63
Which activity ensures that new or changes products are seamlessly introduced in the live environment?
Answer: D
Explanation:
Transition is the activity that ensures new or changed products are introduced into the live environment in a controlled and seamless way, so option B is correct. In ITIL, transition bridges development and live operation. It includes planning releases, validating readiness, deploying changes, minimizing disruption, and confirming that the new or changed product can operate effectively in its target environment. Build focuses on creating or modifying solution components. Deliver is concerned with providing services to users. Operate is about maintaining and monitoring live products and systems. Transition is essential because even a well- designed and well-built product can fail if it is introduced poorly. ITIL therefore treats transition as a distinct lifecycle activity that protects service quality, reduces risk, and supports smooth adoption of changes by both technical teams and service consumers.
NEW QUESTION # 64
Why do many digital service providers aim to reduce or eliminate service actions?
Answer: A
Explanation:
ITIL Version 5 explains that many digital products designed for the mass market are built to require no delivery actions such as manual service actions or transfer of goods. Instead, access is initiated by the customer and the process is fully automated. The text notes that this limits the deliver activity largely to establishing formal service relationships, monitoring quality, and collecting feedback. This directly supports option D: organizations aim to reduce or eliminate service actions to streamline operations and improve consistency through automation. The logic is that fewer manual interactions reduce friction, increase repeatability, and allow services to scale more effectively. Option A runs counter to this model because more direct personal engagement usually increases manual service actions. Option B is also the opposite of ITIL's automation-oriented design approach. Option C may matter in some contexts, but it is not the main reason ITIL gives for reducing service actions. Because ITIL explicitly describes highly automated delivery models that minimize manual service interactions, D is the most accurate and verified answer.
NEW QUESTION # 65
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