최신Plat-Admn-201인기문제모음시험공부

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Salesforce Plat-Admn-201 시험요강:

주제소개
주제 1
  • Configuration and Setup: This domain covers foundational administrative tasks including company settings, user interface configuration, user management with licenses and access controls, and implementing security measures through login restrictions and the Salesforce sharing model.
주제 2
  • Sales and Marketing Applications: This domain addresses sales cycle management from leads to opportunities, including productivity features, lead automation, campaign management, forecasting, and Einstein for Sales capabilities.
주제 3
  • Service and Support Applications: This domain covers case management systems, including case assignment, queues, and automation through escalation rules, auto-response rules, and Einstein for Service.
주제 4
  • Object Manager and Lightning App Builder: This domain focuses on Salesforce data architecture, including object relationships, field customization, page layout management, and understanding the implications of field deletions on dependent features.
주제 5
  • Agentforce AI: This domain introduces AI-powered agents in Salesforce, covering use cases, configuration in Agent Builder, security considerations, and troubleshooting agent permissions.

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최신 Salesforce Certified Administrator Plat-Admn-201 무료샘플문제 (Q108-Q113):

질문 # 108
The Activity Timeline is missing from the Account record page. What should a Platform Administrator do to correct this?

정답：A

설명：
The Activity Timeline is a standard Lightning component that displays open tasks, upcoming events, and past activities (like logged calls or sent emails) in a chronological view. If this timeline is missing from an Account page, it is usually because the component has been removed from the Lightning Record Page layout. To fix this, the Platform Administrator should open the Account record in the Lightning App Builder. From the list of standard components on the left, the admin must drag the Activities component onto the page canvas-typically in the right-hand column or a dedicated tab. Once the page is saved and activated, the timeline will be visible to users. Visibility of the timeline is a layout configuration, not a specific "Edit access" permission (Option B). Running a report (Option C) might confirm if data exists, but it won't fix the UI issue. There is no "button" for the Activity Timeline in the Object Manager (Option D); it is managed strictly as a component within the App Builder.


질문 # 109
What are three characteristics of a master-detail relationship?

정답：A,D,E

설명：
A Master-Detail Relationship has several defining traits:
Roll-up Summaries: This relationship is the only one that allows the Master record to summarize data (sum, count, min, max) from its Detail records (Option C).
Object Types: The Master can be either a standard object (like Account) or a custom object (Option D).
Ownership and Security: The Detail record inherits its owner from the Master record, and as such, there is no "Owner" field on the Detail record (Option E). Additionally, the detail record's security and sharing settings are inherited from the master, meaning permissions are not independent (negating Option B).
Option A is incorrect because an object can only have a maximum of two master-detail relationships.


질문 # 110
A manager wants the sales team to update their opportunities on a regular basis. Which feature should a Platform Administrator implement to help with this?

정답：B

설명：
Opportunity Update Reminders is a specific, automated feature in Salesforce designed exactly for this purpose. When enabled, it allows managers to automatically send an email to their direct reports with a list of their open opportunities. The email serves as a prompt for the reps to review their deals and ensure close dates, amounts, and stages are current. This is more effective than a general Scheduled Report (Option D) because it is a purpose-built notification system that can be configured by the manager. Big Deal Alerts (Option C) are for high-value deal notifications, not general pipeline hygiene. Similar Opportunities (Option A) helps with sales strategy but does not encourage record updates.


질문 # 111
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should a Platform Administrator use to fulfill this requirement?

정답：D

설명：
Case Escalation Rules are the dedicated tool for time-based notifications and reassignments in Service Cloud. The Platform Administrator can set an escalation rule entry that triggers when a case is "Older than 2 hours" and meets specific status criteria (e.g., Status = New). The rule can then be configured to send an Email Notification to a manager or a specific distribution list. This ensures that management is alerted to potential SLA breaches. Assignment Rules (Option A) only run when a case is first created. Formula fields (Option C) can calculate time but cannot send notifications. Omni-Channel Supervisor (Option D) allows for real-time monitoring but does not provide automated email alerting based on specific time-elapsed thresholds.


질문 # 112
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. What should a Platform Administrator use to complete this requirement? 47

정답：B

설명：
Escalation Rules are designed specifically to perform actions when a Case record has remained in a certain state (like "Open") for a specified period. In this scenario, the Platform Administrator would set an escalation rule entry with the age set to 168 hours (7 days). When this time threshold is reached, the rule can automatically reassign the case to a new owner or a management queue51. Assignment Rules (Option C) are only triggered upon the initial creation of a record or when manually triggered by a user, and they do not have a built-in "timer" capability to fire days later52. Auto-Response Rules (Option B) are only for sending automated emails to customers, not for internal ownership changes53. Validation Rules (Option D) are used to prevent data entry errors and cannot change record ownership54.


질문 # 113
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