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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Weight	Objectives
Business Process Mapping	12%	- Process analysis 1. Design future-state processes 2. Use process mapping techniques 3. Manage scope definition 4. Document current-state processes
Customer Discovery	17%	- Business analyst responsibilities 1. Demonstrate Salesforce capabilities 2. Identify business objectives 3. Support implementation lifecycle 4. Assess customer environment
Development Support and User Acceptance	12%	- Solution validation 1. Manage change adoption 2. Coordinate user acceptance testing 3. Validate business outcomes 4. Support development teams
Requirements	18%	- Requirements management 1. Manage requirement lifecycle 2. Validate requirements 3. Identify dependencies 4. Gather business requirements
User Stories	18%	- Agile documentation 1. Refine backlog items 2. Support Agile delivery 3. Write user stories 4. Define acceptance criteria
Collaboration with Stakeholders	23%	- Stakeholder engagement 1. Manage stakeholder expectations 2. Facilitate communication 3. Prioritize business needs 4. Identify stakeholder roles

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Salesforce Certified Business Analyst Exam Sample Questions (Q150-Q155):

NEW QUESTION # 150
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

A. A sales manager wants to be notified when a contract has been submitted with a discount greater than
20% so the manager can approve or decline a discounted price.
B. A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%
C. Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.

Answer: A

NEW QUESTION # 151
Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.
Which analysis should a business analyst perform?

A. Strategy Analysis
B. Enterprise Analyst
C. Stakeholder Analysis

Answer: A

Explanation:
Explanation
The analysis that a BA should perform is strategy analysis. Strategy analysis is a technique that helps to understand the business context and environment of an organization, its vision and goals, its strengths and weaknesses, its opportunities and threats, its capabilities and resources, and its stakeholders and competitors.
Strategy analysis helps to identify the business problems or needs that need to be addressed, evaluate potential solutions or options that can address them, and align them with the business strategy and objectives. In this case, CK faces challenges with accurate reporting and metrics to use when scheduling service agent shifts. A BA should perform strategy analysis to understand CK's business context and environment, identify the root causes of the challenges, evaluate potential solutions or options that can solve them in Salesforce, and align them with CK's business strategy and objectives. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-strategy-analysis/understand-strategy

NEW QUESTION # 152
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA). The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

A. Plan
B. Test
C. Build

Answer: A

NEW QUESTION # 153
The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed.
What is another important step the BA should take to identify the correct decision makers?

A. Survey the business units.
B. Prepare a RACI matrix.
C. Create a stakeholder wheel.

Answer: B

NEW QUESTION # 154
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?

A. focus groups and workshops
B. Brainstorming and prototyping
C. Observation and interviewing

Answer: C

NEW QUESTION # 155
......

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