ITIL-4-HVIT Study Materials: ITIL 4 Specialist: High-Velocity IT - ITIL-4-HVIT Actual Questions & ITIL-4-HVIT Quiz Guide

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionWeightObjectives
High-Velocity IT Concepts and Digital Enterprise25%- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
- Core terms: High-velocity IT, digital organization, digital transformation, digital technology
- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
Enabling Co-Created Value8%- Relationship management, service design, service desk practices
Enabling Resilient Operations10%- Problem management, service continuity, infrastructure and platform management
- Capacity and performance management, monitoring and event management
Enabling Fast Development15%- Automation, cloud-native practices, and rapid deployment
- Agile, DevOps, and continuous integration/delivery practices
Enabling Assured Conformance7%- Information security management, risk management, compliance
Enabling Valuable Investments15%- Strategic alignment, portfolio management, business case development
- Prioritization and value assessment practices
Guiding Principles and Foundational Concepts for Velocity20%- Service-dominant logic, design thinking, complexity thinking
- Lean, agile, resilient, and continuous principles
- Ethics, safety culture, lean culture, Toyota Kata

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q101-Q106):

NEW QUESTION # 101
An organization is converting its paper-based customer records into digital format, but has not changed how it works or how it creates value.
Which term BEST describes this?

Answer: D

Explanation:
Digitization is the conversion of analogue information or processes into digital form. Digital transformation is a broader change in an organization's operating model, culture, and value proposition enabled by digital technology; simply converting records without changing ways of working does not constitute transformation.


NEW QUESTION # 102
An organization deliberately injects failures into its production environment to discover weaknesses before they cause unplanned outages.
Which objective is MOST supported by this practice?

Answer: A

Explanation:
Chaos engineering is the discipline of experimenting on a system to build confidence in its ability to withstand turbulent conditions. By exposing hidden weaknesses under controlled circumstances, it strengthens the availability, continuity, and recoverability characteristics that define resilient operations.


NEW QUESTION # 103
Which is a characteristic of a digital organization?

Answer: B

Explanation:
A digital organization embeds digital technology into its core value-creating activities rather than limiting it to support functions. This means digital technology is primarily used in the organization's main operational and customer-facing processes, enabling new ways of delivering value, improving agility, and supporting continuous innovation in how the business operates.


NEW QUESTION # 104
An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?

Answer: A

Explanation:
To complete its overall risk mitigation, the organization should ensure the plan is tested. Testing validates that backup sites, data recovery, and manual processes actually work in practice, ensuring resilience during a real disaster.


NEW QUESTION # 105
A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?

Answer: B

Explanation:
T-shaped people combine depth in a specialty with breadth across other disciplines. Such team members reduce hand-offs and bottlenecks, enable teams to remain effective when individuals are unavailable, and support the cross-functional, autonomous teams needed for high-velocity delivery.


NEW QUESTION # 106
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