Free PDF Quiz 2026 Useful EXIN ITILFNDv4: Valid ITIL 4 Foundation Exam Review

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management)
Key Concepts of Service Management	- Value and value co-creation - Organizations, service providers, service consumers - Products and services relationship
ITIL Service Value System (SVS)	- Opportunity, demand, and value - Service value chain - Guiding principles - Governance - Continual improvement
Four Dimensions of Service Management	- Partners and suppliers - Information and technology - Organizations and people - Value streams and processes

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EXIN ITIL 4 Foundation Sample Questions (Q102-Q107):

NEW QUESTION # 102
What is the definition of a known error?

A. An unplanned interruption to a service, or reduction in the quality of a service
B. Any change of state that has significance for the management of a service or other configuration item (CI)
C. A problem that has been analyzed and has not been resolved
D. A cause, or potential cause, of one or more incidents

Answer: C

NEW QUESTION # 103
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

A. additional measurements
B. revised processes
C. existing information
D. new methods

Answer: C

NEW QUESTION # 104
Which is the MOST important stakeholder group that a service provider needs to collaborate with?

A. Developers
B. Suppliers
C. Customers
D. Relationship managers

Answer: C

NEW QUESTION # 105
What can be used to determine if a service is 'fit for purpose'?

A. Availability
B. Warranty
C. Utility
D. Outcome

Answer: C

NEW QUESTION # 106
Which statement about Service Asset and Configuration Management (SACM) is FALSE?

A. SACM maintains an accurate and complete configuration management system (CMS)
B. Configuration baselines and versions are produced by SACM
C. The scope of SACM includes management of the complete lifecycle of every configuration item (CI)
D. All changes to Cis are authorized by SACM

Answer: B

NEW QUESTION # 107
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