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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Object Manager and Lightning App Builder	20%	- Object Customization 1. Fields and Relationships 2. Custom Objects 3. Record Types - Page Customization 1. Dynamic Forms 2. Lightning Record Pages
Topic 2: Service and Support Applications	11%	- Customer Support 1. Knowledge 2. Case Management 3. Entitlements
Topic 3: Workflow and Process Automation	16%	- Automation Tools 1. Flow Builder 2. Business Process Automation 3. Approval Processes
Topic 4: Configuration and Setup	20%	- Company Settings 1. Fiscal Year Configuration 2. Business Hours and Holidays 3. Organization Settings - User Interface Configuration 1. Lightning Experience Settings 2. App Customization
Topic 5: Data and Analytics Management	14%	- Analytics 1. Reports 2. Dashboards - Data Management 1. Import and Export Data 2. Duplicate Management 3. Data Quality
Topic 6: Sales and Marketing Applications	12%	- Marketing Features 1. Campaign Influence 2. Campaign Management - Sales Productivity 1. Accounts and Contacts 2. Opportunities 3. Leads
Topic 7: Productivity and Collaboration	7%	- Collaboration Tools 1. Calendar Management 2. Activities 3. Chatter

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Salesforce Certified Administrator Sample Questions (Q22-Q27):

NEW QUESTION # 22
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

A. Case Escalation Rules
B. Case Scheduled Report
C. Case Dashboard Refreshes
D. Case Assignment Rules

Answer: A

Explanation:
Explanation
Case escalation rules are a featurethat can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients.
References:https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5

NEW QUESTION # 23
Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.
What should the administrator configure to meet this requirement?

A. Add members of the partner management team to the default Account team for the customer accounts.
B. Create one record type for customer accounts and one record type for partner accounts.
C. Grant create, read, edit and delete access to customer accounts on the partner team profile.
D. Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.

Answer: B

NEW QUESTION # 24
Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months.
How Should the Administrator Address this requirement?

A. Set the Fiscal Year to Custom and the duration to 4 quarters.
B. Set the Fiscal Year to Custom and the starting month as February.
C. Set the Fiscal Year to Standard and the duration to 12 months.
D. Set the Fiscal Year to Standard and the starting month as February.

Answer: B

Explanation:
Explanation
A standard fiscal year starts on January 1 and ends on December 31. A custom fiscal year can be set to start on any month and end on any month. In this case, Cloud Kicks wants its fiscal year to start on February 1 and end on January 31. This can be achieved by setting the fiscal year to Custom and the starting month to February.
Setting the fiscal year to Standard and the starting month to February will not work, as the standard fiscal year starts on January 1. Setting the fiscal year to Custom and the duration to 4 quarters will not work, as the duration of a fiscal year is 12 months. Setting the fiscal year to Standard and the duration to 12 months will not work, as the standard fiscal year starts on January 1.
Custom fiscal years are fiscal years that follow a custom-defined structure that differs from the Gregorian calendar. They can be used by organizations that have fiscal years that start on a different month than January or have fiscal years that are divided into custom periods such as quarters or weeks. To set up a custom fiscal year that starts on February 1 and has 12 months, an administrator needs to set the fiscal year to custom and the starting month as February in the fiscal year settings. Setting the fiscal year to standard or the duration to 4 quarters does not meet the requirement of having a custom fiscal year that starts on February 1. References:
https://help.salesforce.com/s/articleView?id=sf.admin_fiscal_year.htm&type=5

NEW QUESTION # 25
A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user's password?
Choose 2 answers

A. Resetting the password will change the user's password policy.
B. After resetting a password, the user may be required to activate their device to successfully log in to Salesforce.
C. Single sign-on users can reset their own passwords using the forgot password link.
D. Resetting a locked-out user's password automatically unlocks the user's account.

Answer: B,D

Explanation:
Explanation
Page layout editor is a tool that allows you to customize the layout and organization of detail and edit pages for a specificobject and record type combination. You can use page layout editor to make fields editable or read-only on page layouts for different profiles or record types. After resetting a password, the user may be required to activate their device by entering a verification code sent to their email address or phone number before they can log in to Salesforce. This is a security feature that helps prevent unauthorized access to Salesforce from unknown devices or browsers. References:
https://help.salesforce.com/s/articleView?id=sf.customize_layoutedit.htm&type=5https://help.salesforce.com/s/a

NEW QUESTION # 26
The Human resources department at Northern Trail outfitters wants employees to provide feedback about the managerusing a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.
How should an administrator configure the custom object to meet this requirement?

A. Define a criteria-based sharing rules.
B. Configure an owner-based sharing rules.
C. Set the default external access to private.
D. Uncheck grant access using Hierarchies.

Answer: D

Explanation:
Explanation
Grant access using Hierarchies is a setting that can be used to configure the custom object to meet this requirement. Grant access using Hierarchies determines whether access to records of the custom object is granted through the role hierarchy. If this setting is unchecked, managers are unable to see the feedback records from their staff, unless they are given access by other means, such as sharing rules or manual sharing.
References:https://help.salesforce.com/s/articleView?id=sf.security_sharing_owd_custom_objects.htm&type=5

NEW QUESTION # 27
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