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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Value Chain Activities
Topic 2: Key Concepts of Service Management	- Service Value System (SVS) - Four Dimensions of Service Management - Guiding Principles
Topic 3: Continual Improvement
Topic 4: ITIL Practices	- Technical Management Practices - General Management Practices - Service Management Practices

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EXIN ITIL 4 Foundation Sample Questions (Q178-Q183):

NEW QUESTION # 178
Which practice nurtures links with stakeholders at strategic and tactical levels?

A. Service level management
B. Supplier management
C. Relationship management
D. Service desk

Answer: C

NEW QUESTION # 179
Which two statements about an organization's culture are CORRECT?
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A. 3 and 4
B. 1 and 2
C. 2 and 3
D. 1 and 4

Answer: D

NEW QUESTION # 180
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

A. Change enablement
B. Service level management
C. Incident management
D. Continual improvement

Answer: C

NEW QUESTION # 181
Which is the definition of an IT asset?

A. Any request from a user that is a normal part of service delivery
B. Any change of state that has significance for the management of a service
C. Any component that needs to be managed to deliver a service
D. Any financially valuable component that contributes to a service

Answer: D

NEW QUESTION # 182
Which statement about the steps to fulfill a service request is CORRECT?

A. They should be complex and detailed
B. They should include incident handling
C. They should be well-known and proven
D. They should be brief and simple

Answer: C

NEW QUESTION # 183
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