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Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses of all sizes to streamline their sales, marketing, and customer service operations. The Salesforce Certified Administrator certification is designed for professionals who want to demonstrate their expertise in managing and configuring Salesforce. This credential validates your knowledge of the Salesforce platform, including its functionality, best practices, and implementation.

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Earning the Salesforce Certified Administrator credential can open up various career opportunities for professionals, such as Salesforce Administrator, Salesforce Consultant, and Salesforce Developer. It can also help professionals advance their career by demonstrating their expertise in Salesforce administration. Moreover, the certification signifies a commitment to continuous learning and professional development, which is highly valued by employers in the tech industry.

Salesforce Certified Administrator Sample Questions (Q72-Q77):

NEW QUESTION # 72
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers

A. Create a new queue and add Cases as an available object.
B. Use assignment rules to set the queue as the owner of the case.
C. Configure a flow to assign the cases to the queue.
D. Add Cass to the existing queue as available object.

Answer: B,C

NEW QUESTION # 73
At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?

A. Create a workflow to update Opportunity fields based on the lead.
B. Create a custom field on the Opportunity and map the two fields.
C. Configure the product categories picklist field on the product.
D. Map the lead custom field to the product's product category field.

Answer: B

NEW QUESTION # 74
How should an administrator support this request?

A. Refresh weekly reporting snapshots for Closed Opportunities.
B. Use process builder to capture the daily average on each opportunity.
C. Add Formula Fields to track Stages on each Opportunity.
D. Run the Opportunity Stage Duration report.

Answer: D

NEW QUESTION # 75
Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated.
How should the administrator configure the policies in my domain settings?

A. Set the redirect policy to Redirect with a warning to the same page within the domain.
B. Set the login policy to require login from https://nto.my.salesforce.com
C. Set the Redirect policy to Do Not redirect.
D. Set the login policy to prevent login from https://login.salesforce.com

Answer: A

Explanation:
Explanation
To make sure that all of the Salesforce users log in using the branded login URL after deploying my domain, and give them a grace period for updating their bookmarks, the administrator should set the Redirect policy to Redirect with a warning to the same page within the domain. This will redirect users who try to log in from
https://login.salesforce.com or another domain to https://nto.my.salesforce.com, and show them a warning message that they need to update their bookmarks. Setting the Login policy or preventing login from
https://login.salesforce.com will not redirect users or give them a warning. Filtering with Form Factor will not affect login URL. References:
https://help.salesforce.com/s/articleView?id=sf.domain_mgmt_redirect.htm&type=5

NEW QUESTION # 76
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?

A. Use lead assignment rules.
B. Create formula field.
C. Configure a validation rule
D. Assign with an escalation rule.

Answer: A

Explanation:
Explanation
To routenew leads to the correct sales person based on the lead address, the administrator should use lead assignment rules that specify criteria based on lead fields such as City, State/Province, or Country, and assign leads that match those criteria to queues or users. Lead assignment rules can be triggered automatically when leads are created or manually by users. Creating a formula field, assigning with an escalation rule, or configuring a validation rule will not route leads to sales people.
References:https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5

NEW QUESTION # 77
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