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Salesforce ED-Con-101 Exam Syllabus Topics:

SectionObjectives
Security and Access Control- Role-based access and permissions
  • 1. Data privacy and compliance considerations
    Student Lifecycle Management- Recruitment and admissions processes
    • 1. Applicant tracking and enrollment workflows
      • 2. Student onboarding processes
        Student Experience and Engagement- Student portals and experience design
        • 1. Personalized engagement strategies
          • 2. Communication and advising tools
            Reporting and Analytics- Education Cloud reporting capabilities
            • 1. Dashboards and performance metrics
              • 2. Operational analytics for institutions
                Education Cloud Fundamentals- Salesforce Education Cloud architecture overview
                • 1. Key objects used in Education Cloud
                  • 2. Core Education Cloud data model concepts
                    Program and Academic Operations- Course and program management
                    • 1. Scheduling and enrollment management
                      • 2. Academic structure modeling
                        Data Management and Integration- Data architecture and integration patterns
                        • 1. Integration with SIS and external systems
                          • 2. Data migration and governance considerations

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                            Salesforce Certified Education Cloud Consultant Sample Questions (Q15-Q20):

                            NEW QUESTION # 15
                            Which object should be configured for all student and support staff interactions, activities, and assigned support staff?

                            Answer: A

                            Explanation:
                            Case is an object that should be configured for all student and support staff interactions, activities, and assigned support staff. Case is an object that represents a request or an issue that requires resolution or assistance from an organization. Case can be used to track various information about a student's request or issue, such as status, priority, category, or resolution. The consultant can configure Case for all student and support staff interactions, activities, and assigned support staff using features such as Case Assignment Rules, Case Escalation Rules, or Case Teams. Relationships, Account, and Advising Pools are not objects that should be configured for all student and support staff interactions, activities, and assigned support staff. Reference:
                            https://help.salesforce.com/s/articleView?id=sf.cases_overview.htm&type=5
                            https://trailhead.salesforce.com/en/content/learn/modules/service_basics/service_basics_cases


                            NEW QUESTION # 16
                            A university is experiencing performance degradation issues such as record locking, long search times, and long record save times.
                            What is the likely cause for all of these issues?

                            Answer: D

                            Explanation:
                            Data skew is the likely cause for all of these issues, such as record locking, long search times, and long record save times. Data skew is a condition that occurs when a large number of child records are associated with a single parent record, or when a large number of records are owned by a single user. Data skew can affect performance and functionality, such as locking records, slowing down queries, and increasing save times. TDTM, insufficient code coverage, and insufficient data storage are not likely causes for all of these issues. Reference:
                            https://help.salesforce.com/s/articleView?id=sf.data_skew.htm&type=5
                            https://developer.salesforce.com/blogs/engineering/2012/04/avoid-account-data-skew-for-peak-performance.html


                            NEW QUESTION # 17
                            The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.
                            Which two options should the consultant recommend to meet the requirement?
                            Choose 2 answers.

                            Answer: A,D

                            Explanation:
                            Bots and Live Chat are two options that the consultant can recommend to meet the requirement of providing real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources. Bots are automated agents that can interact with customers via text or voice, and provide answers, guidance, or actions based on predefined rules or artificial intelligence. Live Chat is a feature that allows users to chat with customers or prospects in real time from a website or an app, and provide support or information. Bots and Live Chat can be used together to create a seamless customer service experience, where bots can handle simple inquiries and escalate complex cases to live agents. Knowledge and Queues are not options that can provide real-time automated Salesforce messaging solution. Reference:
                            https://www.salesforce.com/products/service-cloud/features/bots/
                            https://www.salesforce.com/products/service-cloud/features/live-chat-software/
                            https://trailhead.salesforce.com/en/content/learn/modules/service_bots_basics


                            NEW QUESTION # 18
                            A consultant is writing an Apex class to run when a new Contact is created in a Salesforce environment where Education Data Architecture (EDA) is in use.
                            What should the consultant do to ensure the code executes in the order intended?

                            Answer: A

                            Explanation:
                            Table-Driven Trigger Management (TDTM) is a tool to manage the code in Salesforce and control how Apex behaves5. TDTM allows the consultant to easily rearrange the order of things via a table in the Salesforce interface (hence, the "Table-Driven" in TDTM)6. With TDTM, the consultant can tell the Apex trigger: do X first, then Y, then Z, without writing any code6. TDTM is part of the Education Data Architecture (EDA) and can be accessed from EDA Settings5. Reference:
                            5: Table-Driven Trigger Management (TDTM) Overview - Salesforce7
                            6: Table-Driven Trigger Management and Why it Matters8


                            NEW QUESTION # 19
                            The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about costs and suggests using other license types for full-time recruitment users.
                            What should the consultant discuss with the client?

                            Answer: A

                            Explanation:
                            Understanding Licensing Requirements:
                            Full-time recruitment staff need access to Opportunity and Campaign Member objects, which are part of core Salesforce functionalities.
                            Salesforce Platform licenses have limitations on access to certain standard objects such as Opportunities and Campaigns, which are essential for the recruitment use case.
                            Business Use Case for Full Salesforce License:
                            Opportunity Management: Recruitment staff need to manage opportunities related to student admissions and engagement.
                            Campaign Management: Access to Campaign Members allows recruitment staff to track and manage student participation in various recruitment campaigns.
                            Advanced CRM Functionalities: Full Salesforce licenses provide access to all Salesforce CRM capabilities, which are necessary for comprehensive recruitment operations.
                            Cost Considerations:
                            While full Salesforce licenses are more expensive than platform licenses, they provide the necessary functionality without limitations.
                            Discuss potential volume discounts or bundling options with Salesforce to mitigate costs.
                            Implementation Steps:
                            License Assignment: Ensure that full Salesforce licenses are assigned to recruitment staff.
                            Training: Provide training to recruitment staff on how to effectively use Opportunities and Campaign Members.
                            Customization: Customize Salesforce to meet specific recruitment needs, leveraging Opportunities and Campaign functionalities.
                            Reference:
                            Salesforce Licensing Guide: Salesforce Licenses


                            NEW QUESTION # 20
                            ......

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