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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Data Foundations (CMDB and CSDM) |
| Exam Number: | CIS-DF |
| Passing Score: | 70% |
| Related Certifications: | ServiceNow Certified Implementation Specialist - Discovery ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - Service Mapping ServiceNow Certified Implementation Specialist - CMDB |
| Certificate Validity Period: | No fixed expiration; requires maintenance via ServiceNow release-based delta updates |
| Exam Duration: | 90 minutes |
| Exam Price: | $300 USD |
| Exam Format: | Proctored Online Exam, Multiple Choice |
| Real Exam Qty: | 60 |
| Available Languages: | English |
| Recommended Training: | ServiceNow CMDB Fundamentals Training ServiceNow CSDM Framework Overview |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-DF Sample Questions |
| Exam Way: | Online proctored exam or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent experience with CMDB and ServiceNow platform fundamentals |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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NEW QUESTION # 171
A CMDB Configuration Manager is reviewing the metrics on theCMDB Health Dashboard - Correctness Scorecardfor theServerclass, which consists of60,000 serversin the CMDB.
For theDuplicatemetric, it showsHealthy CIs / Evaluated = 59,000 / 60,000 For theOrphanmetric, it showsHealthy CIs / Evaluated = 45,000 / 50,000 Which configuration explains thedifference in the scope of Server CIs evaluated (60,000 vs 50,000)between the two metrics?
Answer: C
Explanation:
InServiceNow, eachCMDB Health metriccan independently definewhich CIs are in scopefor evaluation. This scoping is controlled primarily throughHealth Inclusion Rules, not CMDB Groups.
In this scenario, theDuplicatemetric evaluates all60,000 Server CIs, indicating no inclusion rule is restricting its scope. In contrast, theOrphanmetric evaluates only50,000 Server CIs, which means10,000 servers are intentionally excludedfrom that metric's evaluation.
This difference is explained by aHealth Inclusion ruleconfigured specifically for theOrphan metricon the Server class. Health Inclusion rules allow administrators to define conditions-such as lifecycle state, environment, discovery source, or operational status-that determine whether a CI should be included in a specific health calculation. For example, retired servers or servers in build states may be excluded from orphan checks.
CMDB Groups are not used by the CMDB Health Engine to determine metric scope; they are used for reporting, assignment, and operational grouping. Therefore, Options A and D are incorrect. Option C is also incorrect because the Duplicate metric clearly evaluates the full population of 60,000 servers.
Thus, the scope difference is correctly explained by theOrphan metric having a Health Inclusion rule configured, makingOption Bthe verified answer.
NEW QUESTION # 172
A Configuration Manager is managing a CI class in the CMDB. The identification rules require an update.
Where can the Configuration Manager view and configure the existing identification rules for the class?
(Choose two options.)
Answer: B,D
Explanation:
Identification rules can be reviewed and configured through CI Class Manager and the CI Identifiers module .
CI Class Manager provides the modern class-centric interface for managing a CMDB class. It consolidates class hierarchy information, attributes, identification rules, reconciliation settings, principal-class configuration, and recommended relationships. This allows an administrator to understand an identification rule in the context of the class to which it applies.
The CI Identifiers module provides direct access to identification-rule definitions used by the Identification and Reconciliation Engine. These rules specify the attribute combinations that determine whether incoming data represents an existing CI or requires creation of a new CI.
API Integrations does not define IRE identification criteria. "IRE Application" is not the applicable class- level configuration location presented by the platform for this task.
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NEW QUESTION # 173
A CMDB Administrator needs to identify which attributes have been createdspecifically for the Windows Server class.
Which tab in theAttributessection is used?
Answer: C
Explanation:
Within the CMDB class dictionary inServiceNow, attributes can be inherited from parent classes or defined directly on a specific class. To identify attributes createdspecifically for the Windows Server class, administrators must use theAddedtab.
TheAddedtab displays attributes that areunique to the selected classand not inherited from parent classes (such as Server or Computer). This is essential for understanding class-specific extensions-like Windows-only configuration details-that were introduced to support platform requirements, discovery enhancements, or organizational needs.
TheAlltab shows every attribute available to the class, including inherited and added attributes, which makes it difficult to isolate class-specific additions. TheChildtab focuses on attributes inherited by subclasses, not attributes introduced at the current class level. TheDerivedtab shows attributes calculated or derived from other data, not necessarily those created specifically for the class.
Using theAddedtab supports best practices for configuration transparency, impact analysis during upgrades, and governance-especially important in Data Foundations to minimize unnecessary customization and maintain upgrade-safe designs.
Therefore, the correct answer isB - Added.
NEW QUESTION # 174
A Change Manager aims to streamline ITSM processes by automatically populating fields on the Change form when a CI is selected. The Configuration Management team ensures that the Change Group field is populated for all managed CIs.
As a result, which base system field on the Change form will be automatically populated after selecting a CI?
Answer: D
Explanation:
In a mature Configuration Management implementation within ServiceNow, CI operational attributes are leveraged to automate Change Management workflows and reduce manual effort.
When a CI is selected on a Change record, ServiceNow evaluates the CI's Change Group attribute. If this field is populated on the CI, the platform automatically copies its value into the Change Group field on the Change form. This ensures that change ownership and governance are immediately aligned with the responsible technical team.
The Change Group is distinct from the Assignment Group, which is used primarily in Incident and Task routing. Managed by Group represents lifecycle ownership and is used by CMDB governance tools, while Approval Group controls approval workflows but is not auto-populated from CI selection.
This behavior demonstrates the value of accurate CI attributes: once populated consistently, they enable automatic field population, reduced manual errors, and faster processing across ITSM workflows.
NEW QUESTION # 175
(Choose two options.)
A CMDB Administrator wants to educate the team about the actions that can be performed within CMDB Workspace.
Which actions can be initiated from CMDB Workspace?
Answer: C,D
Explanation:
CMDB Workspace provides governed experiences for both duplicate remediation and CMDB Data Manager policy administration. Duplicate CI records can be investigated and remediated through the de-duplication dashboard in CMDB Workspace. This purpose-built interface centralizes duplicate identification, comparison, prioritization, and controlled remediation rather than forcing administrators to use generic task lists.
CMDB Data Manager is also available from the Management area of CMDB Workspace. An authorized administrator can create, publish, and manage policies, including certification policies that validate designated CI attributes and generate tasks for responsible users.
Discovery execution is performed through Discovery administration capabilities, not CMDB Workspace.
New class creation is performed through CI Class Manager rather than being one of the direct CMDB Workspace actions tested here. Therefore, A and D are correct.
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NEW QUESTION # 176
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