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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Fit Solutioning | 27% | - Gathering and analyzing business requirements - Mapping requirements to OmniStudio capabilities - Fit-gap analysis and solution design - Performance, security, and best practices |
| Topic 2: FlexCards | 23% | - Designing FlexCards to meet requirements - Capabilities and use cases of FlexCards - Grouping and displaying customer 360 information |
| Topic 3: OmniScripts | 27% | - Structure and components of OmniScripts - Mapping business processes to OmniScript steps - Validation and alignment with business needs |
| Topic 4: Data Tools | 23% | - DataRaptors: purpose, design, and usage - Integration Procedures: connectivity and data flow - Calculation Matrices and Procedures |
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NEW QUESTION # 47
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
Answer: B
NEW QUESTION # 48
A company needs to create an OmniScript with three steps.
* Step 1
* Step 2
* Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
Answer: A
NEW QUESTION # 49
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
Answer: D
NEW QUESTION # 50
A Salesforce Omnistudio Consultant is tasked with integrating Salesforce Knowledge into an Omniscript to allow users to search and view Salesforce Knowledge Articles.
What must be enabled in the organization for the consultant to activate Knowledge in an Omniscript?
Answer: C
Explanation:
* Salesforce Knowledge (A) must be enabled in the org to allow OmniScripts to retrieve and display Knowledge Articles.
* Once Salesforce Knowledge is activated, OmniScripts can fetch Knowledge Articles using DataRaptors or Integration Procedures and display search results dynamically based on user inputs.
* B. OmniScript Designer - This is a tool for building OmniScripts but does not enable Knowledge functionality.
* C. Salesforce Classic - OmniScripts are designed for Salesforce Lightning, and enabling Classic is not required.
* D. Salesforce Lightning - While OmniStudio works in Lightning, enabling Salesforce Lightning is not what activates Knowledge in OmniScripts.
Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:
* Enabling Salesforce Knowledge
* Using Salesforce Knowledge in OmniScripts
NEW QUESTION # 51
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?
Answer: B
NEW QUESTION # 52
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