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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage inventory and purchasing | 5–10% | - Process inventory transactions: receive, transfer, adjust, and consume - Configure inventory settings, warehouses, and product catalog - Manage purchasing, purchase orders, and vendor returns |
| Topic 2: Manage the Field Service mobile app | 5–10% | - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization |
| Topic 3: Implement Microsoft Power Platform | 5–10% | - Extend functionality with customizations and solutions - Integrate with Power Apps, Power Automate, and Power BI - Configure and use connected field service and IoT features |
| Topic 4: Configure field service applications | 20–25% | - Configure incident types, service tasks, and products - Configure core settings and administration areas - Configure service agreements, booking rules, and settings - Configure resources, resource types, and resource roles |
| Topic 5: Manage work orders and customer assets | 25–30% | - Create and manage work orders, work order types, and statuses - Process work order lifecycle: creation, assignment, completion, and closure - Manage work order products, services, and skills requirements - Manage customer assets, asset hierarchies, and service history |
| Topic 6: Schedule and dispatch work orders | 15–20% | - Configure and use resource scheduling optimization (RSO) - Use schedule board, schedule assistant, and resource optimization - Manage bookings, resource availability, and conflicts - Configure scheduling parameters, booking statuses, and requirements |
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NEW QUESTION # 72
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create a requirement group template.
2 - Associate an incident thype to the requirement group template.
3 - Add the incident type to a work order.
4 - Book the work order.
NEW QUESTION # 73
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?
Answer: C
Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts
NEW QUESTION # 74
Drag and Drop Question
You are implementing the schedule board for a HVAC (heating, ventilation, and air conditioning) company. The company has two dispatchers in their own territories who only schedule resources within their territory.
You need to configure the schedule board so that each dispatcher only sees resources who belong in their territory, as well as work orders to be scheduled in their territory.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 75
You are implementing Microsoft Dynamics 365 Field Service for an organization.
The organization has a dispatcher who schedules resources across multiple time zones. The dispatcher requests for the resources categorized by time zone, so they could quickly schedule the appropriate resources and visualize multiple resources per time zone on the schedule.
You need to configure the schedule board to accommodate this request
Which three actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct You will receive credit for any of the correct orders you select.
Answer:
Explanation:
Explanation
NEW QUESTION # 76
Your customer wants to enable their Microsoft Dynamics 365 Field Service mobile app for offline use.
You need to configure the mobile app for technicians, including custom entity offline usage.
What are the first four steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 77
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