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| Certification Vendor: | Axelos (PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Managing Professional Transition |
| Exam Number: | ITIL-4-Transition |
| Available Languages: | English |
| Exam Price: | USD $375 |
| Passing Score: | 70% |
| Real Exam Qty: | 40 questions |
| Certificate Validity Period: | No expiry (lifetime) |
| Related Certifications: | ITIL 4 Specialist modules (Create, Deliver and Support / Drive Stakeholder Value / High Velocity IT) ITIL 4 Strategist modules (Direct, Plan and Improve) ITIL 4 Managing Professional (MP) |
| Exam Format: | Scenario-based, Multiple Choice |
| Exam Duration: | 130 minutes |
| Sample Questions: | ITIL ITIL-4-Transition Sample Questions |
| Exam Way: | Online proctored exam (PeopleCert) or in-person at authorized testing centers |
| Pre Condition: | Must hold ITIL v3 Foundation certificate (or ITIL v2 Foundation plus v3 Foundation Bridge) or any v3 intermediate certification (Service Manager, Practitioner, or Expert). Note: The ITIL 4 Managing Professional designation requires passing four exams after completing this transition exam. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-4-managing-professional |
>> ITIL-4-Transition Exam Details <<
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To pass the ITIL 4 Managing Professional Transition Certification Exam, candidates must demonstrate their knowledge of the ITIL 4 framework and its applications in the real world. ITIL-4-Transition Exam includes multiple-choice questions and scenario-based questions that test candidates' understanding of ITIL 4 concepts, principles, and practices. ITIL-4-Transition exam is also designed to measure candidates' ability to apply their knowledge in real-world situations and make informed decisions based on ITIL 4 best practices.
ITIL 4 Managing Professional Transition certification exam is one of the most highly respected certifications in the IT industry. ITIL 4 Managing Professional Transition certification exam is designed for IT professionals with an existing ITIL v3 Foundation certification who want to upgrade their skills and knowledge to the ITIL 4 framework. The ITIL 4 Managing Professional Transition certification exam is designed to help IT professionals understand the new concepts, methods, and tools of the ITIL 4 framework to manage and deliver high-quality IT services.
NEW QUESTION # 58
Which BEST describes the primary role of a governing body?
Answer: C
Explanation:
Explanation
According to ITIL 4, the primary role of a governing body is to evaluate, direct, and monitor the organization's activities, including its service management. One of the key activities of the governing body is to establish and regularly review the goals cascade throughout the organization, which is a mechanism to align the objectives and activities of different levels of the organization with the overall vision and mission. The goals cascade helps to ensure that the organization is delivering value to its stakeholders and customers, and that the service management practices are aligned with the strategic direction and governance framework.
Therefore, the best answer is A. To establish and regularly review the goals cascade throughout the organization. The other options are not the primary role of a governing body, but rather some of the possible activities or responsibilities that the governing body may delegate or oversee. For example, option B. To develop and regularly review IT measures and metrics, may be part of the monitoring activity of the governing body, but it is not the main purpose of its role. Option C. To annually review and approval of IT projects to maximize business value, may be part of the directing activity of the governing body, but it is not the only or the most frequent task that it performs. Option D. To establish and regularly review the effectiveness of risk management and internal controls, may be part of the evaluating activity of the governing body, but it is not the core function of its role. References:
Chapter 9: The SVS: Governance - ITIL 4 Essentials: Your essential ...1 Building governance, risk and compliance with ITIL 4 | Axelos2 Roles and Responsibilities in ITIL and ITSM | ITIL 4 Role Types3
NEW QUESTION # 59
An organization's customers have historically been satisfied with the functionality and performance of its service. Recently, hovewer, the organization is getting complaints about both the performance of the services and areas such as sales and customer support. How BEST can the organization collect the information needed to address these complaints?
Answer: A
Explanation:
Explanation
The best way for the organization to collect the information needed to address the complaints is to collect customer experience and service level metrics. Customerexperience metrics are measures of how customers perceive the quality and value of the service and the interactions they have with the service provider. Service level metrics are measures of how well the service meets the agreed requirements and expectations of the customers and users. By collecting both types of metrics, the organization can identify the gaps and issues in the service delivery and the customer journey, and take actions to improve them. Some examples of customer experience metrics are customer satisfaction, net promoter score, customer effort score, and customer loyalty.
Some examples of service level metrics are availability, reliability, performance, and incident resolution time.
References:https://www.axelos.com/resource-hub/blog/itil-4-leads-to-value
https://www.genroe.com/blog/what-is-the-role-of-customer-feedback-in-the-itil-framework/861
NEW QUESTION # 60
Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?
Answer: B
NEW QUESTION # 61
A software development team is intending to develop many new applications and services. They will need contributions from various practices to achieve this. How should these activities be combined?
Answer: A
Explanation:
Explanation
A value stream is a way of describing how an organization responds to specific types of demand and opportunity, by combining and integrating various activities from different practices. A value stream is based on the service value chain, which is a flexible operating model that outlines the key activities required to facilitate value creation through the delivery and management of products and services. The service value chain consists of six activities: plan, improve, engage, design and transition, obtain/build, and deliver and support. Each activity can be supported by one or more practices, which are sets of organizational resources and capabilities that help perform work or accomplish an objective. By designing a value stream that includes activities from all practices that are needed, the software development team can ensure that they are creating value for their customers and users, as well as capturing value for themselves and other stakeholders. A value stream also helps to optimize the use of resources, eliminate waste, and improve efficiency and effectiveness.
References:
ITIL 4 Foundation: ITIL 4 Edition, section 4.2.1
ITIL 4 Value System: Chain and Stream Differences | SysAid, section "Value Streams"
NEW QUESTION # 62
What is used as a tool to help define and measure performance?
Answer: D
Explanation:
Comprehensive Explanation:
A Service Level Agreement (SLA) is specifically designed to:
* Define expected levels of service
* Set targets for performance
* Provide a basis for measuring actual service performance
Thus, the SLA functions as the primary tool for defining and measuring service performance in ITIL 4.
Therefore, Option A is correct.
NEW QUESTION # 63
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