ITILFNDv5참고덤프최신덤프로시험패스가능

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Management Practices28%- Service Management Practices
  • 1. Change enablement
    • 2. Incident management
      • 3. Service level management
        • 4. Problem management
          - Technical Management Practices
          • 1. Software development and management
            • 2. Deployment management
              - General Management Practices
              • 1. Strategy management
                • 2. Portfolio management
                  • 3. Relationship management
                    Product and Service Lifecycle17%- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
                    - Iterative and flexible application
                    Four Dimensions of Product and Service Management17%- Value Streams and Processes
                    - Organizations and People
                    - Holistic approach and interdependencies
                    - Partners and Suppliers
                    - Information and Technology
                    ITIL Value System20%- Management Practices overview
                    - Governance
                    - Guiding Principles (7 principles and application)
                    - Service Value Chain activities
                    - Continual improvement
                    Digital Product and Service Management Concepts18%- Service relationships: provider, consumer, partners
                    - Value co-creation and stakeholder collaboration
                    - Key definitions: product, service, value, outcome, cost, risk, utility, warranty

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                    최신 Peoplecert Certification ITILFNDv5 무료샘플문제 (Q140-Q145):

                    질문 # 140
                    Which governance activity is focused on ensuring adherence with policies and strategic direction?

                    정답：D

                    설명：
                    Monitor is the governance activity focused on ensuring adherence with policies, expectations, and strategic direction, which makes option C correct. In ITIL governance, evaluate is used to assess stakeholder needs, environmental conditions, and performance information. Direct is used to establish direction, priorities, and policies. Monitor checks whether actual performance, behavior, and results align with what has been directed and required. It is therefore the activity most closely associated with oversight, compliance, assurance, and accountability. Discover is not one of the governance activities in the ITIL Value System. Monitoring is essential because strategy and policies only create value when the organization confirms they are being followed and that the intended outcomes are being achieved. This keeps governance connected to performance, risk, and continual improvement.


                    질문 # 141
                    When is the earliest that a workaround can be documented in 'problem management'?

                    정답：B


                    질문 # 142
                    Identify the missing word(s) in the following sentence.
                    A(n) [?] is the cause, or potential cause, of one or more incidents.

                    정답：A

                    설명：
                    The cause of one or more incidents. It represents a deeper issue that needs to be identified and resolved to prevent future incidents. For example, the root cause of a system outage might be a software bug or a hardware failure.


                    질문 # 143
                    Which BEST explains why an organization might choose to engage external suppliers?

                    정답：A


                    질문 # 144
                    An organization wants to evaluate how well the 'transition' value chain activity is performing.
                    Which metric would best support this evaluation?

                    정답：D

                    설명：
                    The best metric for evaluating the transition activity is the success rate of releases deployed into the live environment, so option A is correct. Transition is responsible for introducing new or changed products and services into live use with minimal disruption and adequate readiness. A strong success measure is therefore how often releases enter production successfully and perform as intended.


                    질문 # 145
                    ......

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