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| Section | Objectives |
|---|---|
| Order Management and Fulfillment | - Service provisioning concepts - Order capture and orchestration |
| OmniStudio and Low-Code Configuration | - DataRaptor and Integration Procedures - FlexCards for UI composition - OmniScript design and execution |
| Communications Cloud Fundamentals | - Core Communications Cloud capabilities - Industry-specific architecture and concepts |
| Product Modeling and Catalog (EPC) | - Enterprise Product Catalog structure - Product lifecycle and configurations |
| Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
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NEW QUESTION # 33
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?
Answer: A,C
NEW QUESTION # 34
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost. What are the two option to achieve the expectation?
Answer: A,C
Explanation:
The transformation should reduce legacy complexity rather than reproduce it in Communications Cloud.
Business-process harmonization removes unnecessary regional or system-specific variants, while architecture rationalization identifies applications that become redundant once Communications Cloud provides the required catalog, CPQ, order capture, and fulfillment capabilities. Decommissioning those duplicated platforms reduces integration, licensing, testing, and support cost. This is the decisive architectural point in this scenario because the Salesforce Industries model separates commercial selling concerns from fulfillment, lifecycle, and integration concerns. Replicating every legacy customization transfers technical debt into the new solution, and moving difficult processes outside the system into manual work shifts cost rather than eliminating it. The economic benefit comes from simplification and consolidation. Using the standard capability also keeps the design supportable across releases, reduces unnecessary custom code, and makes operational behavior easier to trace during troubleshooting. From an implementation perspective, the configuration should be tested with representative product structures and transaction volumes so that rules, mappings, and downstream dependencies behave exactly as intended. The resulting design is therefore both functionally correct and aligned with the managed Communications Cloud operating model.
Study Guide Reference:Process harmonization; application rationalization; decommissioning; reduction of customization and operating cost.
NEW QUESTION # 35
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?
Answer: B
NEW QUESTION # 36
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.
Answer: A,C
NEW QUESTION # 37
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.
Answer: A,B
Explanation:
CRM Analytics can combine Communications Cloud and legacy information to identify churn patterns across subscriber behavior, service history, payment behavior, usage, and other relevant indicators. Einstein Discovery or predictive scoring can then operationalize that analysis through Next Best Action, presenting the agent with a configured retention treatment when the customer is assessed as likely to churn. The key is to represent the requirement in the same layer where Salesforce evaluates that business state. A simple report of completed disconnects is retrospective and does not proactively identify customers at risk. The objective is to detect risk before churn occurs and put the recommended intervention directly into the service or sales interaction. This avoids mixing customer-facing product logic with downstream technical state or using integration code as a substitute for catalog and orchestration design. When the model is aligned correctly, the platform can validate the request, retain the required lifecycle information, and generate the appropriate downstream action without redundant processing. That improves auditability and makes later changes easier because administrators can adjust the relevant metadata rather than reworking multiple custom components.
Study Guide Reference:CRM Analytics; churn prediction; Einstein Discovery; Next Best Action; retention.
NEW QUESTION # 38
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