ITIL-4-CDS VCE Dumps & New ITIL-4-CDS Test Notes

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Deliver and transition services25%- Service transition and change management
  • 1. Change enablement and release management
    • 2. Deployment and implementation
      - Service delivery and operational practices
      • 1. Service integration and management
        • 2. Service operation and control
          Topic 2: Plan and build service value streams25%- Resource and capability management
          • 1. Planning and allocation
            • 2. Buy vs build and sourcing strategies
              - Service value system and value streams
              • 1. Core concepts and principles
                • 2. Designing value streams and workflows
                  Topic 3: Create and develop services25%- Quality assurance and validation
                  • 1. Service level management
                    • 2. Testing and verification
                      - Service design and development practices
                      • 1. Requirements definition and specification
                        • 2. Service components and architecture
                          Topic 4: Support and improve services25%- Service support and incident management
                          • 1. Service desk and request fulfilment
                            • 2. Incident and problem management
                              - Performance measurement and improvement
                              • 1. Continual improvement practices
                                • 2. Metrics and monitoring

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q83-Q88):

                                  NEW QUESTION # 83
                                  A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified: Ability to use company processes and tools, Leadership skills, Knowledge of service desk objectives. What is the MOST important additional requirement for the job profile?

                                  Answer: D


                                  NEW QUESTION # 84
                                  Users have specific product-related questions and want to provide product feedback. What is the best way to enable two-way communication between these users and the organization's product team?

                                  Answer: A


                                  NEW QUESTION # 85
                                  A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
                                  What is the minimum number of different value streams that they need, in order to manage this work?

                                  Answer: C


                                  NEW QUESTION # 86
                                  A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?

                                  Answer: D


                                  NEW QUESTION # 87
                                  Which statement about collaboration is CORRECT?

                                  Answer: C


                                  NEW QUESTION # 88
                                  ......

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