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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Available Languages: | English |
| Exam Price: | $450 USD |
| Real Exam Qty: | 60 |
| Passing Score: | 70% |
| Certificate Validity Period: | Requires maintenance via ServiceNow delta exams (no fixed expiration) |
| Related Certifications: | ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist - ITSM |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Multiple Select |
| Recommended Training: | ServiceNow IT Service Management (ITSM) Implementation Course |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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ServiceNow CIS-ITSM Certification Exam is available globally and can be taken online or at a testing center. CIS-ITSM exam fee varies by location, and candidates can register for the exam through the ServiceNow certification portal. ServiceNow also provides training courses and study materials to help candidates prepare for the exam. The training courses cover the exam topics in detail and provide hands-on experience with ServiceNow ITSM applications.
NEW QUESTION # 182
Leveraging this feature with Walk-Up Experience can eliminate the need for users to manually look up their name or email to join a walk-up queue.
Answer: D
NEW QUESTION # 183
Which of these roles are allowed to subscribe to CI item? (Choose all that apply.)
Answer: A,C,D
NEW QUESTION # 184
Which of the following statements is true regarding Group Type?
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION # 185
On an incident record, where are the fields fiat appear on the caller lookup select box defined?
Answer: C
NEW QUESTION # 186
In Change management, what allows customers to define condition based flows for a fit for purpose model?
Answer: A
Explanation:
ServiceNow ' s baseline implementation supports B. State Transition Models, so the answer is B. Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. Workflows 2 0; C.
Conditional Change Models; D. State Flows. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 187
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