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PECB ISO-9001-Lead-Auditor Exam Syllabus Topics:

Topic	Details
Topic 1	Closing an ISO 9001 audit: The topic focuses on concluding a QMS audit and conducting audit follow-up activities.
Topic 2	Fundamental audit concepts and principles: Questions about interpreting and applying the main concepts and principles related to a QMS audit appear in this topic.
Topic 3	Fundamental principles and concepts of a quality management system: The main objective of this domain is to evaluate your skills of explaining and applying ISO 9001 principles and concepts.

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PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q101-Q106):

NEW QUESTION # 101
(Select from the options which two of the following documented information examples are prepared by the auditor as a member of an audit team.)

A. Internal audit record
B. Checklist
C. Scope
D. List of staff required at the closing meeting
E. Audit sampling plan
F. Management review record

Answer: B,E

Explanation:
ISO 9001:2015 refers auditors to ISO 19011:2018 for guidance on audit planning, preparation, conduct, and reporting.
As members of an audit team, auditors commonly prepare working documents that assist them in conducting audits effectively and obtaining objective evidence.
Correct Answers
A). Audit Sampling Plan
An auditor frequently develops or contributes to an audit sampling plan.
Sampling is necessary because:
* It is usually impractical to examine every record, process, or transaction.
* Auditors select representative samples to obtain sufficient objective evidence.
ISO 19011 recognizes sampling as a normal audit activity and auditors prepare sampling arrangements as part of audit preparation.
Therefore, this document can be prepared by an auditor.
B). Checklist
Audit checklists are one of the most common auditor working documents.
They are used to:
* Organize audit activities.
* Ensure audit criteria are covered.
* Record objective evidence.
* Support consistency during interviews and document review.
ISO 19011 identifies checklists as typical audit working papers prepared by auditors.
Therefore, this document can be prepared by an auditor.
Why the Other Options Are Incorrect
C). Management Review Record
This is documented information generated by the auditee organization , typically as evidence of compliance with ISO 9001 Clause 9.3.
It is reviewed by auditors but not prepared by them.
D). Internal Audit Record
This is normally a record created by the organization ' s own internal audit process under Clause 9.2.
A third-party audit team reviews these records but does not prepare them.
E). List of Staff Required at the Closing Meeting
This is generally arranged by the auditee and coordinated through the audit team leader. It is not typically an auditor-prepared audit document.
F). Scope
The audit scope is established by the audit client, certification body, audit programme manager, or audit team leader during audit planning.
Individual auditors do not normally prepare the audit scope.
ISO-Aligned Summary
Documented Information
Prepared by Auditor?
Audit sampling plan
Yes
Checklist
Yes
Management review record
No
Internal audit record
No
List of staff required at the closing meeting
No
Scope
No

NEW QUESTION # 102
Will the auditee be subject to an audit follow-up if a minor nonconformity has been reported by the audit team leader in the audit conclusions?

A. No, the audit team should suggest a recommendation only, in which it suggests an adequate corrective action for the nonconformity
B. Yes, there should be an audit follow-up regardless of the type of nonconformities that are detected during the audit
C. No, the auditee will be subject to an audit follow-up only if a major nonconformity is detected

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:According to ISO 17021-1:2015, Clause 9.4.9 (Corrective Actions):
* Minor nonconformities do not require a follow-up audit but must be corrected before the next surveillance audit.
* Follow-up audits are required only for major nonconformities.
* The audit team should recommend corrective actions, not enforce immediate follow-ups for minor nonconformities.
Thus, A is the correct answer.

NEW QUESTION # 103
When monitoring customer perceptions, which analysis is helpful to use?

A. Market-share analysis
B. PEST analysis
C. Competitive benchmarking
D. Gap analysis

Answer: D

Explanation:
Comprehensive and Detailed In-Depth Explanation:
ISO 9001:2015 requires organizations to measure and monitor customer perceptions to determine whether customer requirements are being met.
Clause Reference:
* Clause 9.1.2 - Customer Satisfaction states that organizations must monitor customer perceptions using relevant methods such as customer surveys, feedback forms, and complaint analysis.
* One of the most effective ways to do this is gap analysis, which identifies differences between customer expectations and actual service or product performance.
Why is the Correct Answer C?
* Gap analysis helps determine discrepancies between current performance and customer expectations, allowing organizations to improve quality.
* It is a standard quality improvement tool used to assess customer satisfaction.
Why are the Other Options Incorrect?
* A (PEST analysis) # Focuses on external macroeconomic factors (Political, Economic, Social, Technological) rather than customer satisfaction.
* B (Market-share analysis) # Examines business performance relative to competitors, not customer perceptions.
* D (Competitive benchmarking) # Involves comparing processes with competitors but does not directly monitor customer perceptions.

NEW QUESTION # 104
An ISO 9001 certified organization sells packaged food. To maximize the benefits of third-party certification to the organization and stakeholders, the organization has labelled their product 'ISO 9001 certified product' and is selling it as 'quality food'.
Which TWO of the following describes this situation in the context of the purpose and benefits of third-party ISO 9001 certification?

A. ISO 9001 certified food can increase customer confidence and satisfaction.
B. The product from an ISO 9001 certified organization will taste better.
C. ISO 9001 certification can be used to identify opportunities for improvement of the management system.
D. ISO 9001 certified food can increase revenue.
E. ISO 9001 is not for product certification.
F. The organization will be able to increase its market share.

Answer: C,E

NEW QUESTION # 105
Takitup is a small fabrication organisation that manufactures steel fencing, stairs and platforms for the construction sector. It has been certified to ISO 9001 for some time and has appointed a new Quality Manager.
The audit plan during a surveillance audit covers the organisation's improvement actions and the auditor asks to see the most recent management review meeting minutes.
The auditor finds that the management review report records that none of the improvement actions set by the previous review has been realised for a second time. A new Quality Manager has been brought in at the middle management level to rectify the situation as the organisation is concerned that it might lose its certification.
Select three options that would provide evidence of conformance with clause 10.3 of ISO 9001.

A. Removing expensive external providers from the database.
B. An increase in the number of quality staff.
C. A quality objective to achieve lower reject rates by quality control.
D. The certification body auditor reporting fewer nonconformities.
E. An enhanced customer satisfaction survey score than in the previous year.
F. Outsource more processes to external providers
G. Automate the fabrication process to increase profitability.
H. Considering results from the analysis of the effectiveness of corrective actions to determine improvement opportunities.

Answer: C,E,H

NEW QUESTION # 106
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