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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems28%- Windows installation, configuration, and management
  • 1. File systems, partitions, and storage management
    • 2. Command-line tools and scripting
      • 3. Device drivers and system updates
        • 4. Windows 10/11 features and settings
          - macOS, Linux, and Chrome OS basics
          • 1. Command-line operations
            • 2. System configuration and maintenance
              • 3. Installation and navigation
                - Mobile operating systems
                • 1. Android and iOS configuration
                  • 2. App installation and security settings
                    • 3. Mobile device management
                      Topic 2: Security28%- Network and application security
                      • 1. Encryption technologies
                        • 2. Wireless security protocols
                          • 3. Firewalls and security appliances
                            - Security fundamentals
                            • 1. Permissions and access control
                              • 2. Zero Trust concepts
                                • 3. Authentication and authorization
                                  - Threats and mitigation
                                  • 1. Social engineering prevention
                                    • 2. Malware types and removal
                                      • 3. Data protection and disposal
                                        Topic 3: Software Troubleshooting23%- Operating system issues
                                        • 1. System crashes and performance issues
                                          • 2. Update and driver failures
                                            • 3. Boot errors and startup problems
                                              - Mobile device troubleshooting
                                              • 1. App and OS update failures
                                                • 2. Connectivity and synchronization issues
                                                  • 3. Performance and battery problems
                                                    - Application and security troubleshooting
                                                    • 1. Installation and compatibility problems
                                                      • 2. Application crashes and errors
                                                        • 3. Security-related issues and fixes
                                                          Topic 4: Operational Procedures21%- IT service management
                                                          • 1. Documentation and change management
                                                            • 2. Disaster recovery planning
                                                              • 3. Backup and recovery processes
                                                                - Safety and compliance
                                                                • 1. Workplace safety procedures
                                                                  • 2. Environmental controls
                                                                    • 3. Privacy and regulatory compliance
                                                                      - Communication and professionalism
                                                                      • 1. Customer service techniques
                                                                        • 2. SLA management
                                                                          • 3. Incident reporting

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                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions (Q113-Q118):

                                                                            NEW QUESTION # 113
                                                                            An end user reports that their computer will not load Windows. Which of the following should a technician check after inspecting the computer hardware and verifying that it is working properly?

                                                                            Answer: D

                                                                            Explanation:
                                                                            The correct answer is A. Boot order. If the hardware has been inspected and is working properly, the next logical step is to verify whether the system is attempting to boot from the correct device. The All-in-One Exam Guide explains that for a computer to run, it needs an operating system to boot, and boot order priority is assigned to drives and devices in CMOS/BIOS/UEFI. It also explains that the boot-order screen determines the first, second, and third boot options. The Mike Meyers/Mark Soper material gives the same guidance: boot order determines which device the system tries first, such as a hard drive, optical drive, or USB device.
                                                                            Filesystem corruption, encryption issues, or driver problems may also prevent Windows from loading, but after hardware verification, checking boot order is the best next step because the system may simply be booting from the wrong device.


                                                                            NEW QUESTION # 114
                                                                            Users are reporting that an unsecured network is broadcasting with the same name as the normal wireless network. They are able to access the internet but cannot connect to the file share servers.
                                                                            Which of the following best describes this issue?

                                                                            Answer: C

                                                                            Explanation:
                                                                            A rogue access point mimics the legitimate SSID, allowing clients to connect (often with internet access via its own uplink) but isolating them from internal resources like file shares. This behavior matches the symptoms - users join what appears to be the corporate WLAN but can't reach internal servers.


                                                                            NEW QUESTION # 115
                                                                            A technician notices that the weekly backup is taking too long to complete. The daily backups are incremental. Which of the following would most likely resolve the issue?

                                                                            Answer: D

                                                                            Explanation:
                                                                            Synthetic full backups consolidate the most recent full backup and subsequent incremental backups into a new full backup on the backup storage, without repeatedly reading all data from the production systems. This approach significantly reduces the time impact on the network and source systems during the weekly backup window while still providing a full backup set for restoration.


                                                                            NEW QUESTION # 116
                                                                            A technician reviews an organization's incident management policy. The organization uses a third-party vendor with multiple tools to protect its assets. What service type is this?

                                                                            Answer: D

                                                                            Explanation:
                                                                            Comprehensive and Detailed Explanation From Exact Extract:
                                                                            Managed Detection and Response (MDR)involves outsourcing security monitoring to a third-party that uses multiple tools and analytics.
                                                                            FromTravis Everett - All-in-One Exam Guide:
                                                                            "MDR providers handle threat detection and response using a combination of advanced tools, analytics, and expert personnel."


                                                                            NEW QUESTION # 117
                                                                            A technician is unable to join a computer to the Windows domain However, the computer can ping the domain controller by IP address. Which of the following is the most likely reason?

                                                                            Answer: A

                                                                            Explanation:
                                                                            Joining a Windows domain requires proper DNS resolution to locate the domain controller by name. Even though the computer can ping the domain controller by IP address, incorrect DNS settings prevent the system from resolving domain services, causing the domain join to fail.


                                                                            NEW QUESTION # 118
                                                                            ......

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