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SAP C_FSM_2601 Exam Syllabus Topics:

Section	Weight	Objectives
Analytics and Reports	<10%	- Access and use reporting tools - Generate and interpret reports for decision-making
Integrations	<8%	- End-to-end integration scenarios - Integration with SAP and third-party systems
Planning and Dispatching	11% - 20%	- Create, assign, and manage service calls and resources - Features of planning and dispatching module
Architecture and Administration	11% - 20%	- Company settings, permissions, and business rules configuration - Architectural components of SAP FSM
Mobile SAP Field Service Management Application	11% - 20%	- Accept, execute, and close service calls - Features and capabilities of mobile app
Customer Self-Service	<8%	- Service request creation and execution - Self-service portal and process flow
Master Data Management	<10%	- Components and data model of MDM - Create, maintain, and integrate master data
Smartforms	8% - 12%	- Create and manage Smartform templates - Features and use cases of Smartforms
Crowd Workforce	<8%	- Manage crowd workforce assignments - Concept and benefits of Crowd Service

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SAP Certified - SAP Field Service Management Sample Questions (Q13-Q18):

NEW QUESTION # 13
How do validated partners qualify for expert status?
There are three correct answers.

A. By exceeding standard marketing metrics
B. By completing RISE projects with significant innovation
C. By achieving an ACV over EUR 550,000 in the last 24 months
D. By maintaining over 80% Clean Core Quality Gates accepted

Answer: B,C,D

NEW QUESTION # 14
Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.

A. True
B. False

Answer: A

NEW QUESTION # 15
The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.

A. True
B. False

Answer: A

NEW QUESTION # 16
What are some of the features available to technicians on the mobile apps?
There are four correct answers.

A. Recording efforts, expenses, and mileage
B. Recording planned/unplanned consumption of material/spare parts
C. Service workflows
D. Using smartforms/checklists

Answer: A,B,C,D

NEW QUESTION # 17
Which of the following are examples of when business rules can be used?
There are three correct answers.

A. Customizing screen configurations
B. Assigning a workflow to an activity
C. Sending notifications
D. Attaching smartforms to activities

Answer: B,C,D

NEW QUESTION # 18
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