Microsoft MB-280 Fragen und Antworten, Microsoft Dynamics 365 Customer Experience Analyst Prüfungsfragen

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Microsoft MB-280 Prüfungsplan:

ThemaEinzelheiten
Thema 1
  • Extend and Enhance Dynamics 365 Sales Capabilities: For Dynamics 365 Sales Professionals, this section evaluates the ability to extend Dynamics 365 Sales functionality and integrate it with other applications using Power Platform tools.
Thema 2
  • Implement the Dynamics 365 App for Outlook: This section emphasizes the integration of Dynamics 365 with Outlook to enhance productivity and streamline sales processes for Dynamics 365 Sales Professionals.
Thema 3
  • Demonstrate Dynamics 365 Customer Insights Capabilities: This section focuses on leveraging customer data to drive sales strategies through Dynamics 365 Customer Insights.
Thema 4
  • Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.

>> MB-280 Echte Fragen <<

Echte MB-280 Fragen und Antworten der MB-280 Zertifizierungsprüfung

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Microsoft Dynamics 365 Customer Experience Analyst MB-280 Prüfungsfragen mit Lösungen (Q18-Q23):

18. Frage
You are creating a business process flow named "Onboard new pet" to support onboarding of new clients for a pet care business.
A partially completed business process flow is shown in the following exhibit.
Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit.
NOTE: Each correct selection is worth one point.

Antwort:

Begründung:


19. Frage
Your organization is using Dynamics 365 Sales to track its sales pipeline, and you have implemented sales forecasting using the out-of-the-box sample forecast configuration.
The vice president of sales wants the forecast to categorize lost deals using the more detailed opportunity status code reasons of "Cancelled" and "Outsold." You need to enable the detailed categorization requested by the vice president of sales.
Which two actions should you take? Each answer presents part of a solution. (Choose two.) NOTE: Each correct selection is worth one point.

Antwort: B,C

Begründung:
To ensure that the sales forecast categorizes lost deals using more detailed reasons like "Cancelled" and "Outsold," you need to modify how the opportunity status codes are mapped to the forecast categories.
Add the detailed lost reasons to the opportunity forecast category option set This ensures that the system can recognize and categorize opportunities as "Cancelled" or "Outsold" within the forecast. The forecast category option set must be updated to accommodate the new lost reasons.
Update the field mappings in the Opportunity Forecast Category Mapping Process workflow This workflow determines how opportunity status codes map to forecast categories. Updating the field mappings ensures that opportunities with "Cancelled" or "Outsold" reasons are correctly classified within the forecast.


20. Frage
What must be configured before enabling Server-Side Sync for a user's mailbox?

Antwort: C


21. Frage
Drag and Drop Question
In your organization, Dynamics 365 Customer Insights - Data contains information about online purchases made by customers, sourced from a table ingested from your e-commerce platform.
This information is useful to your sellers because they want to gain a complete understanding of all purchases made by their customers, and not just purchases managed using Dynamics 365 Sales Opportunity records.
You need to make these online purchases visible to sellers in the timeline of the Contact records in Dynamics 365 Sales.
Which three actions should you perform in sequence? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

Antwort:

Begründung:

Explanation:
Reference:
https://learn.microsoft.com/en-us/dynamics365/customer-insights/data/activities-in-d365-timeline
https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/custom-connectors- timeline-control


22. Frage
Drag and Drop Question
Your organization introduced a new loyalty solution that exposes the loyalty profile and related point transactions in an Azure SQL Database.
You need to ensure the new loyalty data is imported from the Azure SQL Database into Dynamics 365 Customer Insights ?Data and refreshed incrementally.
Which five actions should you perform in sequence within Customer Insights ?Data before selecting Save to complete the creation? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.

Antwort:

Begründung:

Explanation:
Step 1: Create a new data source based on Microsoft Power Query
To configure Dynamics 365 Customer Insights - Data, first bring in source data for processing.
Customer Insights - Data provides several types of data connectors to connect to and ingest data from a broad set of sources.
Customer Insights - Data, Connect to a Power Query data source
Power Query with data source Azure SQL Database supports incremental refresh.
Step 2: Select the data source and tables to ingest
Connect to Azure SQL database from Power Query Desktop
To connect to an Azure SQL database from Power Query Desktop, take the following steps:
1. Select Azure SQL database in the get data experience. The get data experience in Power Query Desktop varies between apps
2. In SQL Server database, provide the name of the server and database (optional).
3. Select either the Import or DirectQuery data connectivity mode.
[Steps omitted]
7. In Navigator, select the database information you want [Step 2], then either select Load to load the data or Transform Data [Step 3] to continue transforming the data in Power Query Editor.

Step 3: Complete the transformation steps and select Next,
Step 4: In the Set up incremental refresh dialog box, select Set up to open the Incremental refresh settings.
When you select Incremental Refresh [Step 4], a pop-up window will appear. In this window, select the table [Step 5] that you want to set up for incremental refresh and click the button next to Incrementally refresh this table.
Step 5: Select the tables and provide the required incremental refresh details.


23. Frage
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