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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Topic 2: Service Request Management	- Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Topic 3: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 4: Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Topic 5: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Topic 6: Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components

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1Z0-1064-26 Valid Test Objectives - 1Z0-1064-26 Questions

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q46-Q51):

NEW QUESTION # 46
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Service request links
B. Default communication preferences
C. Default chat channel preferences
D. Knowledge management article links
E. Knowledge management language locales
F. Product and category filtering
G. Default notification preferences
H. Default timezone

Answer: A,D,E,F

NEW QUESTION # 47
Which two keyboard shortcuts can be modified?

A. OK
B. Create Service Request
C. Save and Close
D. Save and Continue
E. Cancel

Answer: A,B

NEW QUESTION # 48
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The User Group selected for authoring articles has been set to 'External".
B. Users have not been given the "Knowledge Analyst" role.
C. The Base Locale for the articles has not been enabled in the correct language.
D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

Answer: B

NEW QUESTION # 49
Which two statements are true regarding the Audit History tab of a Service Request?

A. It is exportable to Excel.
B. It is enabled by default.
C. It allows users to save searches for later reuse.
D. It is available only to authorized administrators.
E. It is searchable by date range, username, event type, event severity, and event duration.

Answer: B,C

NEW QUESTION # 50
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Add a message to a Service Request.
B. Create a Service Request.
C. Delete a Service Request.
D. View and edit attachments to a Service Request.
E. Chat with an Agent about a Service Request.

Answer: B,C,D,E

NEW QUESTION # 51
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