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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 2: Oracle Fusion Service Overview	- Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management - Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration
Topic 3: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 4: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 5: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 6: Service Request Management	- Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q67-Q72):

NEW QUESTION # 67
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. an inbound message filter per sender
B. a configured profile option to schedule the retrieval of emails
C. an inbound message filter per time schedule
D. a configured job to process inbound emails

Answer: C

NEW QUESTION # 68
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

Answer: C

NEW QUESTION # 69
Which three statements are true about building Digital Customer Service (DCS) applications?

A. DCS application can be embedded in other sites.
B. Only one version of a DCS application can be active in production at any time.
C. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
D. Many DCS applications can be active in production at the same time.

Answer: A,B,C

NEW QUESTION # 70
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Verify that Root Catalog is selected on the product groups.
B. Verify that Eligible for Service is selected on the product item.
C. Validate that Allow Duplicate is selected on the product item.
D. Validate that the product item is active and published.

Answer: D

NEW QUESTION # 71
What three things should you do once you have established a global default coverage?

A. Create an ESS job to Aggregate Service Requests.
B. Use Application Composer to include milestones on the Service Request Layout if desired.
C. Create an ESS job to Monitor Service Request Milestones.
D. Use Application Composer to configure warning emails about milestone compliance events.

Answer: A,B,C

NEW QUESTION # 72
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