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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Service Request Management	- Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q25-Q30):

NEW QUESTION # 25
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Time Period
B. Start/Stop
C. Available
D. Interval
E. Duration

Answer: E

NEW QUESTION # 26
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
B. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
C. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
D. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

Answer: C

NEW QUESTION # 27
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It does not require matching passwords between Engagement Cloud and DCS.
B. It enables anonymous users to search the DCS knowledge base.
C. It is configured exclusively via the Engagement Cloud Security Console.
D. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

Answer: B,C

NEW QUESTION # 28
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. In Advanced Search, select Action > Update.
B. In Advanced Search, confirm Record Set = Assigned to Me.
C. Click the Show Advanced Search icon.
D. In Advanced Search, Add Channel Type = Web.
E. Change the section identified with Status = New
F. In Advanced Search, save and select the "Set as Default" box.

Answer: B,C,D,E,F

NEW QUESTION # 29
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. You entered a toolbar height that is not more than 70 pixels.
B. The signed-in user does not have the appropriate access privileges to a toolbar.
C. You have not enabled the Computer Telephony Integration (CTI) service.
D. The only toolbar enabled is the default one, and you must configure at least two.
E. You did not enable the vertical toolbar which is required, while the horizontal is optional.

Answer: C,E

NEW QUESTION # 30
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