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EXIN ITILFNDv4 Exam Overview:

Certification Vendor:	EXIN / AXELOS
Exam Name:	ITIL® 4 Foundation Certificate in IT Service Management
Exam Number:	ITILFNDv4
Exam Price:	$385 / €340 / £295
Passing Score:	65% (26 out of 40)
Real Exam Qty:	40
Related Certifications:	ITIL 4 Strategic Leader ITIL 4 Managing Professional
Exam Duration:	60 (75 for non-native language candidates)
Exam Format:	Standard / Negative / Missing Word / List question types, Multiple Choice, Closed Book
Available Languages:	Norwegian, Finnish, Italian, Portuguese, Dutch, Danish, German, Japanese, Chinese, Spanish, French, English, Polish
Certificate Validity Period:	Lifetime, no renewal required
Recommended Training:	Official AXELOS ITIL 4 Resources EXIN Accredited Training Providers
Exam Registration:	EXIN Official Registration PeopleCert Registration
Sample Questions:	EXIN ITILFNDv4 Sample Questions
Exam Way:	Online proctored or at authorized test centers; closed-book
Pre Condition:	No prerequisites required; open to all interested professionals
Official Syllabus URL:	https://www.exin.com/en/certifications/itil-4-foundation

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Free PDF ITILFNDv4 - Efficient Test ITIL 4 Foundation Sample Questions

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ITIL 4 Foundation certification is also beneficial for organizations that want to improve their IT service management practices. ITIL provides a framework for effective IT service management, and organizations that adopt ITIL are better equipped to meet their business goals. By hiring IT professionals with ITIL certifications, organizations can ensure that their IT service management practices are aligned with industry standards and best practices.

EXIN ITIL 4 Foundation Sample Questions (Q375-Q380):

NEW QUESTION # 375
Which practice updates information relating to symptoms and business impact?

A. Change control
B. Service level management
C. Incident management
D. Service request management

Answer: C

NEW QUESTION # 376
Which helps to manage an incident when it is unclear which support team should be working on the incident?

A. Target resolution times
B. Self-help
C. Swarming
D. Disaster recovery plans

Answer: C

NEW QUESTION # 377
Which is an activity in the 'problem control' phase of problem management?

A. Reviewing incident records to identify trends
B. Documenting the steps in a workaround
C. Re-assessing a known error to manage the ongoing impact
D. Implementing a technical fix to resolve an issue

Answer: B

NEW QUESTION # 378
Which is the BEST example of a standard change?

A. The installation of a software application in response to a service request
B. The replacement of a component in response to a major incident
C. The implementation of a critical software patch in response to a vendor security issue
D. The review and authorization of a change requested by a customer

Answer: A

NEW QUESTION # 379
Where are the details of the required performance outcomes of a service defined?

A. Service components
B. Service level agreements
C. Service requests
D. Service offerings

Answer: B

NEW QUESTION # 380
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