ITILFNDv5시험대비공부자료최신덤프문제보기

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Guiding Principles - Governance - Service Value Chain - Continual Improvement
Topic 2: The Four Dimensions of Service Management	- Value Streams and Processes - Partners and Suppliers - Organizations and People - Information and Technology
Topic 3: ITIL Management Practices	- General Management Practices Overview - Technical Management Practices Overview - Service Management Practices Overview
Topic 4: Key Concepts of Service Management	- Products and Services - Value and Value Co-Creation - Organizations, Service Providers, Service Consumers

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최신 Peoplecert Certification ITILFNDv5 무료샘플문제 (Q14-Q19):

질문 # 14
What is continuous integration?

A. The ability to track and evaluate service value
B. A method of ensuring ultra-scalable systems through operations engineering
C. Regularly merging code into a central repository with automated builds and tests
D. Automatically releasing every code change into production

정답：C

설명：
Continuous integration is the practice of regularly merging code into a central repository, typically supported by automated builds and tests, so option B is correct. Its purpose is to detect integration issues early, improve quality, and support a smoother flow of changes through the build and transition activities. By integrating frequently, teams reduce the risk and complexity that arise when many changes are combined late. Automated testing and validation are essential because they provide fast feedback and confidence that the new code still works as expected.

질문 # 15
Which of the following is NOT an activity of digital product and service lifecycle?

A. Agree
B. Build
C. Acquire
D. Discover

정답：A

설명：
The digital product and service lifecycle includes activities such as discover, design, build, transition, operate, support, deliver, and acquire. "Agree" is not one of the defined lifecycle activities.

질문 # 16
Which BEST explains why an organization might choose to engage external suppliers?

A. To remove the need for oversight, governance, and internal management
B. To maintain greater control and visibility over service delivery
C. To obtain capabilities that are difficult to develop internally
D. To minimize reliance on third-party providers

정답：C

질문 # 17
Which dimension is concerned with management of relationships with external organizations?

A. Value streams and processes
B. Partners and suppliers
C. Organizations and people
D. Information and technology

정답：B

설명：
The correct answer is partners and suppliers because this ITIL dimension focuses on an organization's relationships with external parties involved in creating, delivering, supporting, or improving products and services. These may include suppliers, strategic partners, outsourced providers, and other contributors in the wider service ecosystem. ITIL emphasizes that no organization operates alone, so managing agreements, dependencies, expectations, and collaboration with third parties is essential. This dimension also considers sourcing strategies, levels of integration, risk, capability availability, and service coordination across networks.

질문 # 18
Which set correctly lists the components of the ITIL Value System (VS)?

A. Products, services, customers, suppliers, partners
B. Guiding principles, governance, value chain, management practices, continual improvement
C. Value streams, projects, releases, incidents, changes
D. Guiding principles, governance, discover, deliver

정답：B

설명：
The correct components of the ITIL Value System are guiding principles, governance, value chain, management practices, and continual improvement, so option D is correct. The ITIL Value System provides the overall model for how an organization ensures its products and services create value in a coherent, aligned, and adaptable way. The guiding principles provide universal recommendations for decision-making. Governance ensures direction, evaluation, and monitoring. The value chain defines the high-level activities used across the lifecycle.
Management practices provide the capabilities needed to perform work. Continual improvement ensures that the whole system evolves and remains effective over time.

질문 # 19
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