Microsoft MB-280 Questions and Start Preparation Today [2026]

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Microsoft MB-280 Exam Syllabus Topics:

Topic	Details
Topic 1	Implement the Dynamics 365 App for Outlook: This section emphasizes the integration of Dynamics 365 with Outlook to enhance productivity and streamline sales processes for Dynamics 365 Sales Professionals.
Topic 2	Implement Dynamics 365 Sales: This section focuses on the essential processes for setting up and managing Dynamics 365 Sales effectively for Dynamics 365 Sales Professionals.
Topic 3	Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.
Topic 4	Implement Security and Customizations in Dynamics 365 Sales: This section addresses the implementation of security measures and customization options within Dynamics 365 Sales for Dynamics 365 Sales Professionals.

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q135-Q140):

NEW QUESTION # 135
The assistant to the sales leader has some questions on how delegation works when using the Dynamics 365 App for Outlook. They want to know how columns are populated when an email is tracked.
You need to explain the behavior of the tracked email messages, in particular, what is set as the owner of the tracked email from a delegated mailbox.
What should you convey?

A. The owner of the linked contact that sent the email.
B. System (as it is promoted by server-side synchronization).
C. The primary mailbox owner.
D. The delegate user.

Answer: C

Explanation:
* When an email is tracked in Dynamics 365 from a delegated mailbox, the primary mailbox owner is set as the owner of the tracked email. This means that if an assistant sends or tracks an email on behalf of another user, the email's ownership will reflect the primary mailbox owner rather than the delegate.
* This behavior ensures that activities are correctly associated with the user who owns the mailbox, aligning with the ownership structure in Dynamics 365.

NEW QUESTION # 136
A company created a new table named Locations.
The sales team needs your help to make the Locations table visible in the Sales Hub. What should you do?

A. Create a Location Group.
B. Add Location to the App Designer.
C. Create a Location Sub Area.
D. Add Location as an Area.

Answer: B

Explanation:
To make a new table, like Locations, visible within the Sales Hub, you need to add it to the App Designer.
This involves updating the Sales Hub app module to include the Locations table as a new entity that users can access.
By adding the table in the App Designer, you ensure it becomes part of the navigation and is available within the Sales Hub application.
Reference: Microsoft Documentation - Configure Apps Using App Designer in Dynamics 365

NEW QUESTION # 137
Your organization introduced a new loyalty solution that exposes the loyalty profile and related point transactions in an Azure SQL Database.
You need to ensure the new loyalty data is imported from the Azure SQL Database into Dynamics 365 Customer Insights - Data and refreshed incrementally.
Which five actions should you perform in sequence within Customer Insights - Data before selecting Save to complete the creation? To answer, move the five appropriate actions from the list of actions to the answer are a. Arrange the five actions in the correct order.

Answer:

Explanation:

NEW QUESTION # 138
You need to configure a Security Role to provide read-only access to Sales Opportunities. What steps should you follow?

A. Go to Dynamics 365 > Settings > Security > Security Roles > Create New Role > Define Permissions > Save & publish.
B. Go to Dynamics 365 > Reports > Security Roles > Create New Role > Define Permissions > Save
& publish.
C. Go to Power Apps > Security > Security Roles > Create New Role > Define Permissions > Save & publish.
D. Go to Dynamics 365 > Marketing > Security Roles > Create New Role > Define Permissions > Save & publish.

Answer: A

NEW QUESTION # 139
You created and published lead scoring models in the Dynamics 365 Customer Insights - Journeys application.
Your marketing team members inform you that they are NOT able to view the lead scoring insights. You confirm the lead scoring models are published and are Live.
You need the marketing team to be able to view the lead scoring insights.
What should you do?

A. Set automatic lead scores cleanup to No to capture the scoring.
B. Assign the Lead Score Viewer security role to the users.
C. Set all leads to Active state to capture the insights.
D. Re-publish the lead scoring models to allow the system to capture the insights.

Answer: B

Explanation:
To view lead scoring insights in Dynamics 365 Customer Insights - Journeys, users need the appropriate permissions granted by a specific security role. The Lead Score Viewer security role provides users with the necessary access to see lead scoring insights. Without this role, the marketing team will not have visibility into the lead scores, even if the models are published and live.

NEW QUESTION # 140
......

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