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| Section | Objectives |
|---|---|
| Topic 1: Security, Compliance, and Privacy | - Data access controls, sharing models, and consent management - HIPAA-related considerations in Salesforce Health Cloud |
| Topic 2: Integration and Interoperability | - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) - Integration with EHR systems and external healthcare systems |
| Topic 3: Data Model and Patient / Member Management | - Patient / member data organization and relationships - Person accounts, contacts, and care team structures |
| Topic 4: Reporting and Analytics | - Tracking outcomes and operational insights - Healthcare reporting and dashboards |
| Topic 5: Health Cloud Fundamentals | - Healthcare industry concepts and use cases for Health Cloud - Core Health Cloud features and capabilities |
| Topic 6: Care Coordination and Care Plans | - Care plan creation and lifecycle management - Care team collaboration and task management |
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NEW QUESTION # 65
A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way.
Which approach should a consultant recommend?
Answer: C
NEW QUESTION # 66
A customer is looking to implement Discovery Framework to manage their intake and clinical assessments.
Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality?
Answer: A,B,C
Explanation:
To enhance their assessment functionality with Discovery Framework, a consultant should configure the following capabilities with Health Cloud out-of-the-box:
Using Previously Submitted Responses: This capability allows users to pre-populate assessment questions with responses from previous assessments, saving time and effort. Users can also edit the responses if needed1.
Digital Signature Capture: This capability allows users to capture electronic signatures from patients or other parties on the assessment form, ensuring consent and compliance. Users can also view and download the signed document as a PDF file2.
Adding a QR Code: This capability allows users to generate a QR code for the assessment form, which can be scanned by patients or other parties to access and complete the assessment on their mobile devices. Users can also track the status of the QR code and send reminders if needed3. FHIR Question Bank or SMS Assessment Completion are not capabilities that are available with Health Cloud out-of-the-box.
NEW QUESTION # 67
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:
* Inform agents about changes in information
* View basic details about a patient's insurance
* Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
Choose 3 answers
Answer: A,C,D
Explanation:
To enhance the user experience for call center agents in Salesforce Health Cloud, particularly on patient records, implementing specific components from the Contact Center for Health Cloud is essential.
1. Timeline:
The Timeline component provides a chronological view of all interactions and events related to a patient. This includes appointments, communications, and care activities. By presenting this information in a consolidated timeline, agents gain a comprehensive understanding of the patient's history, enabling informed and personalized interactions.
Salesforce
2. Member Plan FlexCard:
The Member Plan FlexCard displays essential details about a patient's insurance plan, such as coverage information, benefits, and eligibility. This readily accessible information allows agents to address patient inquiries regarding their insurance without navigating through multiple systems, thereby improving efficiency and service quality.
Salesforce
3. Record Alerts:
Record Alerts notify agents of critical changes or important information related to a patient's record. These alerts can be configured to highlight updates such as changes in contact information, care plans, or new health concerns. By receiving timely alerts, agents can proactively address issues and provide up-to-date information to patients.
Salesforce
Implementing these components ensures that call center agents have a holistic view of patient information, can promptly respond to changes, and access insurance details efficiently. This integrated approach enhances patient engagement, satisfaction, and overall care coordination.
References:
Health Cloud Contact Center Enhancements
Contact Center for Health Cloud
NEW QUESTION # 68
During a design session, the client asks for best practices around when to use DataRaptors vs. Integration Procedures.
For which scenario should a consultant advise the client to use a single DataRaptor?
Answer: B
Explanation:
DataRaptors are best for extracting, transforming, and loading Salesforce data, especially when handling data from related SObjects.
Single DataRaptor for related SObjects:
Extract:
"Use a DataRaptor Extract when you need to read Salesforce data, such as retrieving fields from multiple related SObjects in a single read." (Source: Omnistudio Standard Guide - DataRaptors) Why not B, C, or D?
SendMail tasks, complex multi-step logic, or external data connections are handled by Integration Procedures, not DataRaptors.
NEW QUESTION # 69
A Salesforce technical architect is migrating a service cloud org to health cloud and needs to update existing integrations to create records in health cloud objects instead of creating records in custom objects. Which unique health cloud considerations apply regarding the use of APIs in this case?
Answer: D
Explanation:
According to the Salesforce documentation2, Health Cloud uses Business APIs that should be used instead of object level APIs when creating records in Health Cloud objects. Business APIs are custom REST APIs that perform complex business logic and validations on Health Cloud objects. Object level APIs are standard REST or SOAP APIs that perform CRUD operations on individual objects. Business APIs ensure data integrity and consistency across Health Cloud objects, while object level APIs may result in data errors or inconsistencies2.
NEW QUESTION # 70
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