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ISACA CISA Exam Syllabus Topics:

SectionWeightObjectives
Information Systems Acquisition, Development and Implementation12%- Information Systems Acquisition and Development
  • 1. System Development Methodologies
  • 2. Control Identification and Design
  • 3. Project Governance and Management
  • 4. Business Case and Feasibility Analysis
- Information Systems Implementation
  • 1. Configuration and Release Management
  • 2. Testing Methodologies
  • 3. Post-implementation Review
  • 4. System Migration, Infrastructure Deployment, and Data Conversion
Information Systems Auditing Process18%- Execution
  • 1. Audit Project Management
  • 2. Audit Evidence Collection Techniques
  • 3. Reporting and Communication Techniques
  • 4. Sampling Methodology
  • 5. Quality Assurance and Improvement of the Audit Process
  • 6. Data Analytics
- Planning
  • 1. IS Audit Standards, Guidelines, and Codes of Ethics
  • 2. Types of Audits and Assessments
  • 3. Risk-Based Audit Planning
  • 4. Types of Controls
  • 5. Business Processes
Governance and Management of IT18%- IT Governance
  • 1. Enterprise Risk Management
  • 2. IT Monitoring and Reporting Practices
  • 3. IT-Related Frameworks
  • 4. IT Governance and IT Strategy
  • 5. Enterprise Architecture
  • 6. Organizational Structure
  • 7. Maturity and Process Improvement Models
  • 8. IT Investment and Allocation Practices
  • 9. IT Standards, Policies, and Procedures
- IT Management
  • 1. IT Performance Monitoring and Reporting
  • 2. IT Resource Management
  • 3. IT Service Provider Acquisition and Management
  • 4. Quality Assurance and Quality Management of IT
Information Systems Operations and Business Resilience26%- Information Systems Operations
  • 1. IT Service Level Management
  • 2. Database Management
  • 3. End-User Computing
  • 4. IT Asset Management
  • 5. System Interfaces
  • 6. Job Scheduling and Production Process Automation
  • 7. Common Technology Components
- Business Resilience
  • 1. Data Backup, Storage, and Restoration
  • 2. Disaster Recovery Plan (DRP)
  • 3. Business Impact Analysis (BIA)
  • 4. Business Continuity Plan (BCP)
  • 5. System Resiliency
Protection of Information Assets26%- Security Event Management
  • 1. Security Awareness Training and Programs
  • 2. Information System Attack Methods and Techniques
  • 3. Security Monitoring Tools and Techniques
  • 4. Evidence Collection and Forensics
  • 5. Incident Response Management
  • 6. Security Testing Tools and Techniques
- Information Asset Security and Control
  • 1. Data Encryption and Encryption-Related Techniques
  • 2. Network and Endpoint Security
  • 3. Information Asset Security Frameworks, Standards, and Guidelines
  • 4. Identity and Access Management
  • 5. Privacy Principles
  • 6. Data Classification
  • 7. Physical Access and Environmental Controls
  • 8. Public Key Infrastructure (PKI)

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ISACA Certified Information Systems Auditor Sample Questions (Q23-Q28):

NEW QUESTION # 23
To aid management in achieving IT and business alignment, an IS auditor should recommend the use of:

Answer: B

Explanation:
Section: Protection of Information Assets
Explanation:
An IT balanced scorecard (BSC) provides the bridge between IT objectives and business objectives by
supplementing the traditional financial evaluation with measures to evaluate customer satisfaction, internal
processes and the ability to innovate. Control self- assessment (CSA), business impact analysis (BIA) and
business process reengineering (BPR) are insufficient to align IT with organizational objectives.


NEW QUESTION # 24
A disaster recovery plan for an organization should:

Answer: D

Explanation:
Section: Protection of Information Assets
Explanation:
One of the objectives of a disaster recovery plan is to reduce the duration and cost of recovering from a
disaster. A disaster recovery plan would increase the cost of operations before and after the disaster
occurs, but should reduce the time to return to normal operations and the cost that could result from a
disaster.


NEW QUESTION # 25
An organization has implemented a distributed security administration system to replace the previous centralized one. The IS auditor's GREATEST concern should be that:

Answer: A

Explanation:
Section: Information System Acquisition, Development and Implementation


NEW QUESTION # 26
An IS auditor is reviewing the service agreement with a technology company that provides IT help desk services to the organization. Which of the following monthly performance metrics is the BEST indicator of service quality?

Answer: D

Explanation:
The percent of issues resolved by the first contact, also known as the first contact resolution (FCR) rate, is a metric that measures the effectiveness and efficiency of the IT help desk services. It indicates how many customer support issues are resolved on the first interaction with the IT help desk, without requiring any follow-up calls, emails, chats, or escalations. The FCR rate is calculated by dividing the number of issues resolved on the first contact by the total number of customer support issues, and multiplying by 100%1.
The FCR rate is the best indicator of service quality among the four monthly performance metrics, because it reflects the following aspects of the IT help desk services:
* Customer satisfaction: Customers are more likely to be satisfied with the IT help desk services if their issues are resolved quickly and effectively on the first contact, without having to wait for a response or repeat their problem to multiple agents. A high FCR rate can improve customer loyalty, retention, and advocacy2.
* Cost efficiency: Resolving issues on the first contact can reduce the operational costs of the IT help desk
* services, such as labor costs, phone costs, or overhead costs. A high FCR rate can also increase the productivity and utilization of the IT help desk agents, as they can handle more issues in less time3.
* Service level: Resolving issues on the first contact can improve the service level of the IT help desk services, such as reducing the average handle time (AHT), increasing the service level agreement (SLA) compliance, or decreasing the backlog of unresolved issues. A high FCR rate can also enhance the reputation and credibility of the IT help desk services4.
Therefore, an IS auditor should review the FCR rate as a key performance indicator (KPI) of the IT help desk services, and compare it with the industry standards and benchmarks. According to MetricNet's benchmarking database, the FCR industry standard is 74 percent. This number varies widely, however, from a low of about
41 percent to a high of 94 percent5. An IS auditor should also recommend ways to improve the FCR rate, such as:
* Training and empowering the IT help desk agents to handle a wide range of issues and provide accurate and consistent solutions
* Implementing a knowledge base or a self-service portal that provides relevant and updated information and guidance for common or simple issues
* Improving communication and collaboration between different departments or teams that may be involved in resolving complex or escalated issues
* Using feedback and analytics tools to monitor and measure customer satisfaction and identify areas for improvement


NEW QUESTION # 27
Which of the following should be of GREATEST concern to an IS auditor reviewing an organization's mobile device policies and controls in its corporate environment?

Answer: C

Explanation:
Unmanaged devices fall outside corporate controls - lacking enforced encryption, patch management, app restrictions, remote wipe capabilities and other safeguards - making them the greatest risk for data loss, malware infection or unauthorized access.


NEW QUESTION # 28
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