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Salesforce Plat-Admn-201 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Platform Administrator Exam
Exam Number:Plat-Admn-201 (also known as ADM-201)
Exam Format:Multiple-choice, Multiple-select
Exam Price:$200 USD + applicable taxes
Exam Duration:105 minutes
Available Languages:Japanese, Portuguese (Brazil), Chinese (Simplified), French, German, Italian, English, Spanish, Korean
Certificate Validity Period:1 year, renewable annually via free maintenance modules
Real Exam Qty:60 scored + up to 5 unscored items (65 total)
Passing Score:65%
Related Certifications:Salesforce Certified Advanced Administrator
Salesforce Certified Platform App Builder
Recommended Training:Trailhead Learning Path
Exam Registration:Official Registration
Sample Questions:Salesforce Plat-Admn-201 Sample Questions
Exam Way:Online proctored or onsite testing center (Pearson VUE / Kryterion)
Pre Condition:No formal prerequisites; recommended 6+ months hands-on Salesforce administration experience
Official Syllabus URL:https://trailheadacademy.salesforce.com/certificate/exam-platform-admin---Plat-Admn-201

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Salesforce Plat-Admn-201 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Productivity and Collaboration: This domain addresses activity management, Chatter collaboration, Salesforce mobile app customization, and AppExchange applications including managed and unmanaged packages.
Topic 2
  • Automation: This domain covers automation tools for streamlining business processes, including assignment and escalation rules, Flow configuration for various scenarios, and approval process setup.
Topic 3
  • Configuration and Setup: This domain covers foundational administrative tasks including company settings, user interface configuration, user management with licenses and access controls, and implementing security measures through login restrictions and the Salesforce sharing model.
Topic 4
  • Object Manager and Lightning App Builder: This domain focuses on Salesforce data architecture, including object relationships, field customization, page layout management, and understanding the implications of field deletions on dependent features.

Salesforce Certified Platform Administrator Sample Questions (Q64-Q69):

NEW QUESTION # 64
At Cloud Kicks, cases are being assigned a default Case Owner and showing a Created By and Last Modified By that is not expected. The company wants to change this to an integration user to alleviate confusion with the business. What should a Platform Administrator edit to change this in Salesforce?

Answer: C

Explanation:
In Salesforce, Support Settings is the primary configuration page for determining how the Service Cloud handles automated case updates. This section allows a Platform Administrator to define the "Default Case Owner" and the "Automated Case User." The Automated Case User is the user listed in the Case History for automated actions, such as those triggered by assignment rules, escalation rules, or Email-to-Case. If the business sees an "unexpected" user name in the Created By or Last Modified By fields during these automated processes, it is usually because this setting is pointing to a specific administrator or a system user. By updating the Automated Case User to a dedicated "Integration User," the admin ensures that the audit trail clearly distinguishes between manual edits made by staff and automated updates made by the system. This provides better clarity for the support team and prevents confusion regarding who is responsible for specific record changes.


NEW QUESTION # 65
A Platform Administrator at Universal Containers is trying to deactivate a user who has left the company but is unable to do so. What is preventing the administrator from deactivating this user?

Answer: C

Explanation:
In Salesforce, certain dependencies prevent a user record from being deactivated. One of the most common blockers is if the user is the Running User of a Dashboard. Because the dashboard relies on that user's security context to display data to others, deactivating them would break the dashboard. To resolve this, the administrator must first change the running user of the dashboard to someone else. Being part of an Opportunity Team (Option C) or Account Team (Option D) does not prevent deactivation; the user simply remains on the team but is inactive. For Assignment Rules (Option B), while you cannot delete a user in a rule, deactivation is usually permitted, though it may result in an error when the rule attempts to assign a record to the inactive user. However, the "Running User" requirement is a hard system block.


NEW QUESTION # 66
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. Which feature should a Platform Administrator configure to meet this requirement?

Answer: D

Explanation:
Case Escalation Rules are specifically designed to automate actions when a case has remained in a certain state for a defined period of time. In this scenario, the requirement involves two specific time-based triggers: moving the case after 2 hours and alerting a manager. Escalation rules allow the administrator to define "Escalation Actions" that execute when the time threshold is reached, such as "Reassign to Queue" and "Notify Manager". Case Assignment Rules (Option D) only fire when a case is first created or manually triggered, not after a time delay. Reports (Option A) and Dashboards (Option B) provide information but do not physically move records or perform automated reassignments.


NEW QUESTION # 67
Cloud Kicks wants to leverage roll-up summaries on the Account object. Which standard object supports this roll-up summary natively?

Answer: B

Explanation:
A Roll-up Summary Field is a powerful feature that calculates values from related records and displays them on a master record. However, this functionality is natively available only on the
"Master" side of a Master-Detail relationship. For standard objects, Salesforce provides a built-in Master-Detail-like relationship between Accounts and Opportunities. Specifically, the Account object acts as the master, and the Opportunity object acts as the detail. This relationship allows a Platform Administrator to create roll-up summary fields on the Account to calculate the sum of
"Total Opportunity Amount," the "Minimum Close Date," or a "Count" of all related opportunities.
Other standard objects like Contacts (Option B) and Cases (Option C) have a lookup relationship to Accounts rather than a master-detail relationship, and therefore do not support native roll-up summaries. Campaigns (Option D) also do not share this specific relationship with Accounts. If an administrator needs to roll up data from these other objects, they would typically need to use a custom solution like Flow Builder or a third-party app, whereas Opportunities are supported natively out of the box .


NEW QUESTION # 68
Which feature gives a sales team the ability to prioritize deals with recent updates in the List view and Kanban view?

Answer: A

Explanation:
Deal Change Highlights is a feature in Lightning Experience that helps sales teams quickly identify recent changes to opportunities. In list views and the Kanban view, changes to the "Amount" or "Close Date" fields are highlighted with green (for positive changes) or red (for negative changes) arrows and text for seven days. This allows reps and managers to visually prioritize deals that have recently shifted in value or timing without having to open each record. Big Deal Alerts (Option A) send emails for high-value deals. Report Filters (Option B) are for general data analysis. The Opportunity Path (Option D) helps guide users through stages but does not highlight recent field-level data changes in a list format.


NEW QUESTION # 69
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