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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Management Concepts- Performance objectives of operations
  • 1. Speed
    • 2. Dependability
      • 3. Flexibility
        • 4. Quality
          • 5. Cost
            - Definition and scope of operations management
            • 1. Operations as transformation process (input–transformation–output)
              • 2. Role of operations in supply chain efficiency and effectiveness
                Quality and Reliability Management- Total Quality Management (TQM)
                • 1. Quality assurance vs total quality
                  - Failure prevention and recovery
                  • 1. Failure Mode and Effects Analysis (FMEA)
                    • 2. Maintenance strategies and reliability improvement
                      • 3. Failure measurement and impact
                        Performance Improvement in Operations- Performance measurement and benchmarking
                        • 1. Benchmarking techniques
                          • 2. Setting performance targets
                            - Continuous improvement approaches
                            • 1. Business process re-engineering
                              • 2. Process improvement methodologies
                                Operations Strategy and Performance- Order winners and order qualifiers
                                • 1. Competitive positioning through operations capability
                                  - Operations strategy development
                                  • 1. Top-down vs bottom-up strategy perspectives
                                    • 2. Stages of operations strategy evolution
                                      Operations Processes and Systems- Process design and analysis
                                      • 1. Input–transformation–output model
                                        • 2. Types of operations: manufacturing and services
                                          - Four Vs of operations
                                          • 1. Visibility
                                            • 2. Variety
                                              • 3. Volume
                                                • 4. Variation in demand

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                                                  CIPS Operations Management Sample Questions (Q69-Q74):

                                                  NEW QUESTION # 69
                                                  Which of the following situations would use a fixed-position layout?

                                                  Answer: D

                                                  Explanation:
                                                  Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.


                                                  NEW QUESTION # 70
                                                  At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?

                                                  Answer: C

                                                  Explanation:
                                                  The question asks when it can be FIRST used so the correct answer is 1. FMEA detects failures early in the process, usually before mass production begins, and looks at potential failures in both design and process. It may be conducted when you have a prototype as well as later on in the manufacturing process, or when products are returned faulty. P.97-98


                                                  NEW QUESTION # 71
                                                  There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
                                                  Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
                                                  Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
                                                  Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
                                                  Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
                                                  Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

                                                  Which of the following will you put into box 4?

                                                  Answer: C

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 72
                                                  The Balanced Scorecard is a performance management approach which looks at measuring four areas of a business. Of those listed below, which is not an area traditionally measured within the Scorecard?

                                                  Answer: A

                                                  Explanation:
                                                  Environment is not traditionally measured- the other missing criteria is learning and development. This is an approach developed by Kaplan and Norton and there's often at least one question in the exam on this. I recommend learning this as it does also come up in other modules at Level 5 too. For a rounded view of the Balanced Scorecard framework check out this YouTube video: https://www.youtube.com/watch?v=lGJ-25hikHA


                                                  NEW QUESTION # 73
                                                  In order to keep processing costs down, which of the following should a company opt for in terms of operating processes?

                                                  Answer: D

                                                  Explanation:
                                                  2 is the correct response. This is the only response where both characteristics given keeps costs down. High volume means a lower unit cost and higher profits. Low variety keeps costs down as you don't need to produce many different products. In the other three options high variety, high variation and high visibility all lead to increased costs. P. 50


                                                  NEW QUESTION # 74
                                                  ......

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