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| Section | Weight | Objectives |
|---|---|---|
| Software Troubleshooting | 22% | - Device and application troubleshooting
|
| Operating Systems | 31% | - Windows OS installation, configuration, and management
|
| Operational Procedures | 22% | - Professionalism and communication
|
| Security | 25% | - Threats and vulnerabilities
|
>> 220-1202 Fragen Antworten <<
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68. Frage
A technician is helping a remote user. The technician asks the user to open a specific folder on the root directory of the computer. The user cannot find a folder with that name. The technician explains that a few settings are needed to allow the folder to appear. Which of the following should the user do to be able to see the folder? (Select two).
Antwort: C,D
Begründung:
The correct answers are E. Set the view extensions to "on" and F. Check the box to view hidden files, because folders located in the root directory are often hidden or protected system folders by default in Windows operating systems. Windows hides certain files and folders to prevent accidental modification or deletion, especially those critical to system functionality.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, File Explorer includes view options that control whether hidden files, protected operating system files, and file extensions are visible. If these options are disabled, users will not see many system-level folders, even when browsing the root of the drive (such as C:\).
The Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide explains that enabling
"Show hidden files, folders, and drives" allows technicians to view directories that are normally concealed, such as configuration or application folders. Additionally, turning on file name extensions helps identify system folders and files more accurately, especially when troubleshooting or guiding users remotely.
The Mike Meyers / Mark Soper Lab Manual reinforces that simply opening File Explorer or adjusting display resolution does not affect file visibility. The correct fix is to modify File Explorer view settings, specifically enabling hidden items and file extensions.
Therefore, enabling hidden files and file extensions is required, making E and F the correct answers.
69. Frage
A technician is setting up a surveillance system for a customer. The customer wants access to the system's web interface on the LAN via the system's IP address. Which of the following should the technician use to prevent external log-in attempts from the internet?
Antwort: B
Begründung:
Comprehensive and Detailed Explanation From Exact Extract:
To prevent external access, the technician should avoid exposing the surveillance system's port to the public internet. Port mapping (also known as port forwarding) is the method used to control which internal devices and ports are accessible from the outside. By not configuring port forwarding for the device, external login attempts are effectively blocked.
B: Subnetting organizes IP addresses but doesn't directly restrict access.
C: A static IP ensures consistent addressing but does not secure access.
D: Content filtering is used to restrict web content, not to block access to a web interface.
Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast security measures and tools.
Study Guide Section: SOHO router security - port forwarding and blocking external access
70. Frage
An employee is trying to connect their company laptop to airport Wi-Fi. A pop-up with the airport logo appeared and was closed quickly. The internet does not work. What should a help desk technician suggest?
Antwort: D
Begründung:
Public Wi-Fi networks often usecaptive portals, which require accepting terms or authenticating via the pop- up page before full access is granted. Closing it prematurely stops full connection.
FromTravis Everett - All-in-One Exam Guide:
"Captive portals intercept the first HTTP request and present a login or acknowledgment screen. Without completing it, access is denied."
71. Frage
Which of the following commands is used to manage files in a Linux OS?
Antwort: B
Begründung:
The cp command in Linux is used to copy and manage files and directories within the file system.
It is a standard Linux utility for file management operations.
72. Frage
A user called the help desk to report an issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of the following tools should the technician use to investigate connections on the laptop?
Antwort: A
Begründung:
The netstat tool displays active network connections and listening ports, allowing the technician to identify background services and processes that may be using extra bandwidth on the laptop.
73. Frage
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