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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Field Service Mobile and Customer Experience20%- Customer engagement
  • 1. Customer communication workflows
    • 2. Service feedback management
      - Mobile app configuration
      • 1. Configure Field Service mobile app
        • 2. Enable offline capabilities
          Work Order Management25%- Manage work orders lifecycle
          • 1. Create and manage work orders
            • 2. Manage incidents and service tasks
              Schedule and Dispatch Work20%- Resource scheduling
              • 1. Optimize scheduling and routing
                • 2. Use schedule board
                  Manage Inventory and Assets15%- Inventory management
                  • 1. Track customer assets
                    • 2. Manage products and stock
                      Configure Dynamics 365 Field Service20%- Configure Field Service settings
                      • 1. Set up Field Service parameters
                        • 2. Configure organizational units and resources

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q226-Q231):

                          NEW QUESTION # 226
                          You are implementing a Microsoft Dynamics 365 Field Service solution for a customer who has the Field Service Dispatcher security role.
                          You recently built a custom work order form, but the customer is having trouble viewing it when they log into Dynamics 36S. You confirm that the form is set to Display to Everyone, but the customer is still not able to see the form.
                          You need to resolve this issue.
                          What should you do before selecting Save and Publish?

                          Answer: A


                          NEW QUESTION # 227
                          Your organization is implementing a Dynamics 365 Field Service solution and plans to use inspections.
                          When creating inspections, you need to ensure that technicians are able to add additional rows on the inspection dynamically to capture information. Which question type should you add to the inspection?

                          Answer: B


                          NEW QUESTION # 228
                          DRAG DROP
                          Your organization wants to use the Field Service Mobile App for technicians in the field.
                          You need to install the solution, so it can be configured for mobile technicians.
                          What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 229
                          You are setting up a new agreement for one of your customers in Dynamics 365 Field Service, so that your dispatchers and technicians are informed, and scheduled to work on the appropriate equipment.
                          Based on the contract details, you create the agreement and enter the work order and booking settings information. The work order is scheduled, but the technician is unable to see any details about which asset is included, nor any of the parts and services that are also included.
                          You need to ensure the technician can view the missing details.
                          What should you do?

                          Answer: B


                          NEW QUESTION # 230
                          You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
                          Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
                          Which two characteristics are valid? Each correct answer presents a complete solution.

                          Answer: B,D

                          Explanation:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- bookable-resources#set-up-field-technician-resources


                          NEW QUESTION # 231
                          ......

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