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Salesforce AP-207 Exam Syllabus Topics:

Section	Weight	Objectives
Discovery	13%	- Understand current state architecture - Identify gaps between requirements and standard capabilities - Document customer business needs, value and vision
Solution Design	36%	- Validate data model fitment - Define future state architecture - Map Energy and Utilities Cloud components to requirements - Understand deployment tools and best practices - Design future state business processes - Define security and data access model
Test and Deploy	13%	- Testing strategy and scenario design - User acceptance testing management - Deployment planning and execution
Implementation	38%	- License and access management - Post-sales process enablement - Order Capture setup - Initial setup and configuration - Product and pricing configuration - Contract management configuration - Data migration and integration - Industry-specific component setup

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q54-Q59):

NEW QUESTION # 54
The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program.
Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?
Choose 3 answers

A. The discovery stage is used to ensure transparency, clarity, and alignment on the engagement and what it's due to deliver to the business.
B. The definition stage implies prioritizing the user stories and defining the end-to-end program's road map,
C. The design stage ensures a holistic design aligned with business benefits and establishes key responsibilities, roles, timeframes, and deadlines.
D. The definition stage is used to allow the program teams to understand what the engagement involves, set the terms of the engagement, and determine how best to move forward.

Answer: B,C,D

NEW QUESTION # 55
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
B. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
C. Use the Create Payment Plan action in the Contact Center Console.
D. Work with an external debt collection agency to ensure customers pay their outstanding amount.

Answer: C

NEW QUESTION # 56
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
B. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
C. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
D. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

Answer: C

Explanation:
implementations simple and easy
Explanation:
The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents. Reference = Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience: https://www.salesforce.com/products/community-cloud/industries/energy-utilities/

NEW QUESTION # 57
An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A. Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
B. First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
C. Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.
D. To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

Answer: A,B

Explanation:
These recommended actions provide a strategic approach to maximize return on investment while addressing urgent system replacement needs. Implementing Energy and Utilities Cloud alongside a new cloud-based billing system offers a modernized, scalable solution that enhances operational efficiency. Alternatively, integrating Energy and Utilities Cloud with the existing CIS via middleware allows for immediate enhancements in utility operations with the flexibility to upgrade the CIS subsequently. This phased approach reduces disruption and spreads out capital expenditures over time, aligning with strategic financial planning and ensuring continuity of service.
Reference = Best practices for implementing Salesforce Energy and Utilities Cloud alongside other critical IT systems are covered in Salesforce's strategic implementation guides, providing a framework for decision-making that balances immediate needs with long-term strategic goals.
https://www.salesforce.com/products/industries/energy-and-utilities/overview/

NEW QUESTION # 58
An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers

A. Manage changes to contract clauses.
B. Set up a payment arrangement.
C. Create a multi-site quote.
D. Manage a customer moving out.

Answer: B,D

NEW QUESTION # 59
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