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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Weight	Objectives
Fundamental Principles and Concepts	15%	- Design thinking, complexity thinking, and service-dominant logic - ITIL guiding principles - Lean, Agile, DevOps, and continuous improvement
Digital Product Lifecycle and ITIL Operating Model	20%	- ITIL service value system and service value chain - Digital product lifecycle integration - Four dimensions of service management
Concepts of High-velocity IT	20%	- Digital transformation and IT transformation - Digital products and digital technology - Characteristics and objectives of high-velocity IT
Valuable Investments	15%	- Portfolio management and investment prioritization - Strategic alignment and innovation
Co-created Value and Assured Conformance	5%	- Governance, risk, and compliance - Relationship management and service design
Fast Development and Delivery	15%	- Architecture management and business analysis - Software development and testing practices - Automation and cloud technologies
Resilient Operations	10%	- Service continuity and infrastructure management - Monitoring, incident, and problem management - Availability, capacity, and performance management

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q31-Q36):

NEW QUESTION # 31
From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?

A. It begins with researching and developing the offering
B. It ends when a provider decides to terminate the engagement with a consumer
C. It ends when a consumer decides to terminate the engagement with the provider
D. It begins when the service consumer is being onboarded

Answer: A

Explanation:
From the provider's point of view, the lifecycle starts before onboarding. It begins when the provider researches, conceives, and develops the offering. That includes understanding demand, shaping the product or service, building capabilities, and preparing it for market or use.
A begins too late, because onboarding occurs after the offering already exists. C and D describe possible termination points in specific relationships, but the key point in the question is the correct starting point from the provider perspective.
Therefore B is the correct answer.

NEW QUESTION # 32
What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in the future?

A. Publicly acknowledging the users who provided feedback
B. Implementing an automated feedback response system
C. Regularly provide updates about service improvements made as a result of user feedback
D. Sending surveys to users after every incident is resolved

Answer: C

NEW QUESTION # 33
An organization is aiming to develop a partnership relationship with its service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization.
Which initiative is the BEST way to achieve it?

A. Create a centralized service management team
B. Develop interpersonal skills and service empathy in all teams
C. Increase the number of service-level reviews with consumers
D. Automate service-related tasks

Answer: B

NEW QUESTION # 34
An organization is negotiating and agreeing the service levels for a social media site. Which is an example of a measure of utility that should be included in the service level agreement?

Answer:

Explanation:
The number of photo formats supported for upload

NEW QUESTION # 35
A service provider has recently started providing services to a new client. Surveys have shown that most of the client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.
Which is the BEST recommendation to improve the user journey?

A. Implement user feedback loops to improve processes
B. Streamline service delivery to reduce delays in accessing services
C. Increase service desk availability for new users
D. Improve user training materials and methods as part of the 'onboarding' step

Answer: D

NEW QUESTION # 36
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