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| Section | Weight | Objectives |
|---|---|---|
| Prompt Engineering | 20% | - Prompt Builder usage
|
| Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| Governance & Observability | 10% | - AI governance
|
| Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
| AI Agents | 35% | - Agent behavior configuration
|
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63. Frage
Universal Containers wants to systematically validate agent responses before deployment using a scalable testing process. Which Testing Center approach should the company implement?
Antwort: B
Begründung:
Per the AgentForce Testing Center Operations Guide, the batch testing feature allows organizations to upload structured CSV test templates containing real-world user utterances, expected classifications, and desired outcomes. Once uploaded, these test cases are executed in bulk within the Testing Center to validate agent accuracy, reasoning consistency, and grounding before activation.
This structured approach supports repeatable, scalable testing and ensures objective evaluation across multiple topics and scenarios.
64. Frage
Coral Cloud Resorts needs consistent pass/fail logic for agent testing. Which Testing Center capability provides that?
Antwort: B
Begründung:
According to the AgentForce Testing Center Guide, structured batch testing is the feature that provides consistent, repeatable pass/fail validation for agent testing. The documentation explains:
"Structured batch testing allows specialists to define expected outputs per test utterance and automatically validate the agent's responses, resulting in deterministic pass/fail outcomes."
65. Frage
Universal Containers (UC) stores case details and updates in several custom fields and custom objects related to the case. UC would like its Agentforce Service Agent to be able to provide information in these fields and related records as part of an answer back to its customers when the customer is asking for updates. Which best practice should UC follow to grant access to this information for the Agentforce Service Agent?
Antwort: A
Begründung:
Per the AgentForce Security and Permission Management Guide, the
AgentForceServiceAgentUserPsg (Permission Set Group) controls access privileges for Service Agents, including which Salesforce objects, fields, and related data they can read or interact with.
When extending an agent's access to additional custom fields or related objects, the documented best practice is to update the existing permission set group assigned to that agent type rather than creating new or profile-based permissions. This approach maintains centralized permission governance, ensures license alignment, and avoids conflicts or redundancy across multiple permission layers.
66. Frage
Universal Containers (UC) wants to deploy an Agentforce Service Agent to support customers via a web experience. UC uses a Digital Experience site and wants to enable messaging for logged- in users. The customer needs to pass the membership number to the agent for which a pre-chat variable is available. What is a required step to connect the agent to the Digital Experience site using Messaging for In-App and Web?
Antwort: C
Begründung:
The required step to route any messaging session, including those from Messaging for In-App and Web (MIAW) on a Digital Experience site, to an Agentforce Service Agent is to Create an Omni-Channel flow that routes messages to the agent (B).
Messaging for In-App and Web utilizes Omni-Channel Routing to direct incoming work items (which are created as MessagingSession records) to the correct destination. When setting up the Messaging Channel for a Digital Experience site, the Routing Type must be configured to use a Flow. This Flow is an Omni-Channel Flow that explicitly contains a Route Work action element configured to route to the Agentforce Service Agent.
Crucially, this Omni-Channel Flow also handles the passing of the pre-chat variables (like the membership number). The pre-chat variables are mapped in the Messaging Channel settings to input variables in the Omni-Channel Flow. The Flow can then use this membership number to perform a record lookup, enrich the context of the conversation (e.g., by updating the related MessagingSession record), and then successfully route the session to the Agentforce Service Agent using the Route To: Bot action, which targets the specific Agentforce Agent.
67. Frage
Coral Cloud Resorts wants visibility into credit usage associated with testing. Which feature supports this?
Antwort: B
Begründung:
The AgentForce Testing Center Guide specifies that all testing activity--including prompt tests, structured batch runs, and evaluation sessions--consumes AI credits, which can be monitored directly through the Testing Center interface. The documentation states: "Testing Center provides visibility into testing performance, outcomes, and credit usage. Administrators can view test credit consumption metrics to understand resource utilization across agents and environments."
68. Frage
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