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| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Optimization | 10% | - Diagnosing underperforming prompts and outputs - Adjusting approaches based on feedback and results - Optimizing workflows for efficiency and effectiveness |
| Prompting and Task Execution | 14% | - Task decomposition - Adapting prompting strategies to task types - Creating effective prompts - Iterating prompts to improve output |
| Output Evaluation and Validation | 21% | - Identifying hallucinations, inconsistencies, and bias - Determining when human review or verification is required - Editing, adapting, and refining outputs - Evaluating output accuracy and completeness - Fact-checking and validation |
| Product and Model Selection | 12% | - Balancing quality, speed, and cost - Selecting Claude models - Managing context limitations and memory - Selecting appropriate Claude product features |
| Workflow Integration and Solution Design | 16% | - Communicating Claude's value and limitations - Research, planning, and process optimization - Solution design and iteration - Analyzing requirements and use cases - Integrating Claude into existing workflows |
| Configuration and Knowledge Management | 12% | - Configuring Claude Projects - Managing uploaded knowledge and connectors - Maintaining configuration and knowledge sources - Managing instructions and knowledge sources |
| Governance, Risk, and Responsible Use | 15% | - Ethical and responsible AI use - Organizational AI governance and policies - Identifying appropriate and inappropriate AI use cases - Data sensitivity, privacy, and regulatory considerations |
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NEW QUESTION # 11
A Claude associate is applying the AI Fluency Framework Diligence competency to ongoing Claude usage.
Which practice best reflects Diligence in a governance context?
Answer: B
Explanation:
Answer A is correct. Within the AI Fluency Framework, Diligence means taking responsibility for how AI is used and for the consequences of that use. In a governance context, this requires employees to apply organizational policies consistently during everyday work, monitor whether actual practices remain aligned with those policies, and correct deficiencies when they are identified. Governance is therefore an ongoing operational responsibility rather than a one-time administrative exercise.
Option B is incorrect because compliance cannot be limited to visible or formally reviewed activities.
Selective application creates unmanaged risks and indicates that governance has not become part of normal professional conduct. Option C describes useful onboarding and documentation activities, but completing training does not demonstrate continuing compliance. Policies must also be followed during real tasks and revisited as workflows, risks, and organizational requirements change. Option D is incorrect because a compliance team can define standards and provide oversight, but individual users remain responsible for applying those standards when using Claude.
The strongest practice combines consistent policy application, active identification of gaps, and corrective action over time. Anthropic defines Diligence as taking responsibility for what people do with AI and how they do it, which directly supports Answer A. Anthropic AI Fluency Framework
NEW QUESTION # 12
You are a marketing manager deciding what to include in custom instructions for a writing-focused Project.
Which two items belong in the custom instructions? (Select two.)
Each correct answer presents a complete solution.
Answer: C,E
NEW QUESTION # 13
You are using Claude to redesign an employee onboarding workflow and must complete the high-level decomposition steps before specifying detailed artifacts.
Which two decomposition steps must be completed BEFORE specifying exact email content and the schedule? (Select two.) Each correct answer presents part of the solution.
Answer: C,E
Explanation:
Under the objective Apply task decomposition techniques to structure complex requests , complex business problems must be decomposed hierarchically-from macro objectives down to granular operational artifacts.
Before generating low-level execution components such as scheduled email templates or individual checklists, the architect must first establish the high-level structure. This entails defining the overall strategic objective of the program (Option D) to establish success metrics, and identifying the sequential lifecycle phases (e.g., Pre-boarding, Day 1, Week 1, 30-60-90 days) of the onboarding journey (Option B). Once the overarching framework and chronological phases are clearly defined, prompt engineers can systematically task Claude with drafting the supporting content for each specific phase. Piloting (Option A) and full rollout (Option E) occur downstream after artifact creation, while budgetary negotiations (Option C) are outside workflow decomposition.
NEW QUESTION # 14
A knowledge worker has noticed that the same prompt for a recurring weekly task produces inconsistent outputs across runs. Some weeks the output uses the right sections but the wrong tone; other weeks the tone is right but a section is missing. The source inputs change each week but follow the same structure.
Which cause is most worth investigating first?
Answer: D
Explanation:
Answer A is correct. The pattern shows inconsistent compliance with requirements that should have been stated explicitly: the audience, tone, output structure, and mandatory sections. If those requirements are vague or implied, Claude may emphasize different aspects of the request across runs, especially as the weekly source content changes. The first troubleshooting step should therefore be to inspect the prompt and convert each expectation into a clear, testable instruction.
Option B is incomplete. Model outputs can vary, but non-determinism should not be used to excuse recurring failures to satisfy defined requirements. Strong prompts and evaluation criteria can substantially reduce unacceptable variation. Option C is less likely because the weekly inputs follow the same structure; changing facts alone should not cause required sections or tone instructions to disappear. Option D adds unnecessary workflow complexity. Claude can follow tone and structural requirements within one prompt when those requirements are clearly separated and explicitly defined.
The prompt should identify the intended audience, prescribe the tone, list every required section, specify the output format, and state that no section may be omitted. Anthropic recommends clear, direct instructions and precise output constraints, particularly when order or completeness matters. Anthropic prompting best practices
NEW QUESTION # 15
A customer-success team member is reviewing a Claude-generated customer health-check report against the agreed deliverable list. The report covers all five required topics, but the renewal-risk section names only one risk factor where the deliverable specification calls for renewal risk to be assessed across pricing, product fit, and stakeholder change.
Which conclusion is best supported?
Answer: B
Explanation:
Under the objective Evaluate Claude-generated outputs for accuracy and completeness , quality assurance involves auditing both macro-level structure (presence of required topics) and micro-level depth (thoroughness against detailed specifications).
The report successfully includes all five mandatory high-level headings, satisfying basic structural completeness. However, evaluating the internal substance of the renewal-risk section reveals an under-scoped deliverable: the specification required analyzing three distinct dimensions (pricing, product fit, and stakeholder change), but Claude addressed only one. Therefore, Option D is the accurate assessment: the artifact fulfills topical scope but lacks required operational depth and must be expanded prior to client delivery. Claiming it completely satisfies requirements (Option C) ignores explicit criteria, while labeling the entire section missing (Option B) or offloading internal QA to the customer (Option A) violates quality management standards.
NEW QUESTION # 16
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