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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: ITIL Service Value System	25%	- Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System - Continual Improvement
Topic 2: ITIL Guiding Principles	15%	- Focus on value - Keep it simple and practical - Optimize and automate - Collaborate and promote visibility - Progress iteratively with feedback - Think and work holistically - Start where you are
Topic 3: Key Concepts of ITIL 4	15%	- Value streams and processes - Organizations, people and culture - Partners and suppliers - Information and technology
Topic 4: Key Concepts of Service Management	20%	- Products and services - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders
Topic 5: ITIL Practices	25%	- Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.

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EXIN ITIL 4 Foundation Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which skill is an essential part of the 'service level management' practice?

A. Listening
B. Diagnosis
C. Technical knowledge
D. Problem analysis

Answer: A

NEW QUESTION # 28
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

A. Start where you are
B. Collaborate and promote visibility
C. Focus on value
D. Keep it simple and practical

Answer: B

NEW QUESTION # 29
How should a process design allow for exceptional situations?

A. Include all exception steps in the main process
B. Create rules to handle exceptions generally
C. Remove the option for process exceptions
D. Create an additional process for each exception

Answer: B

NEW QUESTION # 30
How should an organization prioritize incidents?

A. Create an order of incidents based on the dates and times when they were logged
B. Ask the user for their preferred resolution timeframe
C. Use an agreed classification which is based on the business impact of the incident
D. Assess the availability of the appropriate support team

Answer: C

NEW QUESTION # 31
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are' guiding principle.

A. process
B. tools
C. plans
D. measurement

Answer: D

NEW QUESTION # 32
......

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