Cisco 820-605更新 - 820-605考試重點

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>> Cisco 820-605更新 <<

Cisco 820-605考試重點，820-605題庫更新

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Cisco 820-605 考試大綱：

主題簡介
主題 1
  • Describe sources used to identify customer barriers
  • Explain the value proposition for customer success
主題 2
  • Account data and scoreboard review
  • Customer and industry observations
  • Feature matrix utilization
主題 3
  • Explain different IT purchasing and consumption models
  • Analyze a customer health score
  • Customer conversations and interactions
主題 4
  • Update customer success plan with expand opportunities
  • Identify the product or solution purchased
主題 5
  • Explain the purpose of essential customer management activities
  • Explain the elements of customer on boarding
主題 6
  • Identify critical success factors to connect to business outcomes
  • Create mitigation plans that address risk factors
主題 7
  • Analyze the account baseline to identify gaps
  • Define customer success (expected and unexpected value)
主題 8
  • Identify potential expansion opportunities across the customer life cycle from a customer success plan
  • Identify key stakeholder roles
主題 9
  • Validate the desired business outcome based on information obtained from key stakeholders
  • Explain the customer lifecycle journey
主題 10
  • Create an adoption campaign to identify expand opportunities
  • Compare customer success, customer support and sales
主題 11
  • Capturing moments of success
  • Deployment planning
  • Service subscriptions
  • Identify customer barriers

最新的 Digital Transformation Specialist 820-605 免費考試真題 (Q145-Q150):

問題 #145
What are two examples of expand opportunities? (Choose two.)

答案：B,D


問題 #146

答案：A

解題說明：
The stakeholder responsible for ensuring that the customer realizes value from solutions coming up for renewal is the Customer Success Manager. Their role is to work closely with the customer to ensure they are achieving their desired outcomes with the solution and to address any concerns that may affect the renewal decision.


問題 #147
Which activity reduces the risk of churn?

答案：A

解題說明：
Expanding the customer footprint involves increasing the adoption of services or products within the existing customer base. This can lead to a deeper integration of the supplier's offerings into the customer's operations, making the customer more reliant on these services and less likely to churn..


問題 #148
A customer has six technical support cases open that are related to user connectivity that havenegatively impacted the customer health scores for product quality and customer sentiment. After the Customer Success Manager assesses the business impact, which action creates a mitigation plan?

答案：B

解題說明：
When faced with technical support cases that negatively impact customer health scores, the Customer Success Manager should prioritize resolving the underlying issues. Ensuring the escalation to technical specialists is a critical action that facilitates a focused approach to diagnosing and resolving the connectivity problems.
Technical specialists have the expertise to delve into the specifics of the cases and work towards a timely and effective resolution. References: Best practices in customer success management emphasize the importance of addressing product quality issues promptly and efficiently, leveraging the expertise of technical specialists to restore customer confidence and sentiment.


問題 #149
What is a purpose of a customer stakeholder map?

答案：C

解題說明：
The purpose of a customer stakeholder map is to create a communication plan that outlines how to engage with various stakeholders. It helps in understanding their influence, interests, and the dynamics between them, which is essential for effective communication and relationship management8.


問題 #150
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