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| Section | Weight | Objectives |
|---|---|---|
| Leveraging Adjacent Roles and Skills | 19% | - Integrating UX and technical perspectives - Collaboration with architects and designers - Leading cross-functional work - Working with product and business teams |
| Tools and Artifacts | 23% | - Documentation and visualization - Strategy mapping and modeling - Decision-making tools - Design frameworks and methods |
| Intangible Deliverables | 26% | - Stakeholder alignment - Governance and mindset - Change and adoption enablement - Culture and capability building |
| Value Design | 32% | - Ethics and value alignment - Context and innovation impact - Strategic direction and rationale - Value measurement and outcomes |
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NEW QUESTION # 30
Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical.
Which approach should the strategy designer take to get the developer's support?
Answer: B
Explanation:
To gain the developer's support, crafting a compelling narrative that resonates with their values and concerns is effective. This approach involves presenting the concept in a way that aligns with the developer's interests and technical perspective, facilitating understanding and buy-in.
NEW QUESTION # 31
A design team is following the design thinking process to create a vision for their new loyalty program. While design thinking is an iterative process, there are phases that follow a general order. Which phase encompasses creating Jobs To Be Done?
Answer: B
Explanation:
Synthesizing research into Jobs To Be Done (JTBD) occurs during the ' Define ' phase of Design Thinking. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Jobs To Be Done is a synthesis tool used to define the progress customers are trying to make independent of a specific solution. It therefore belongs primarily in the Define portion of design thinking rather than the later prototype or deployment stages. Here, Define is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Prototype focuses attention elsewhere, while Deploy addresses a related concern without providing the same fit to the scenario ' s stated objective.
That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Tools and Artifacts
NEW QUESTION # 32
Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK's strategy designer propose to improve the situation"?
Answer: B
Explanation:
The strategy designer should propose facilitating a co-creation workshop to help generate ideas grounded in research insights, to improve the situation of customer churn due to a disconnect between product features and user needs. A co-creation workshop is a method that involves collaborating with stakeholders and users to ideate and prototype solutions based on research findings and user feedback. It helps create solutions that are aligned with user needs and expectations, and increase user engagement and satisfaction. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-a-co-creation-workshop
NEW QUESTION # 33
A project team at Cloud Kicks is under pressure to solve customer supply chain issues across multiple locations. The strategy designer proposes they do some analogous research.
What should the team look to study?
Answer: B
Explanation:
Analogous research involves looking at solutions in different contexts or industries to solve similar problems. For supply chain issues, studying how an unrelated industry overcame comparable challenges can provide fresh insights and innovative approaches, offering new perspectives on problem-solving.
NEW QUESTION # 34
Cloud Kicks' product team is working with the sales team to identify a new feature to add to their next product release. A developer on the team believes it may be on an upcoming Salesforce Release.
Which resource should be used to verify this?
Answer: B
Explanation:
Salesforce Developer Release Notes provide detailed information on upcoming features and updates, including new functionalities that might be relevant to the team's needs. Checking these notes can confirm whether the anticipated feature will be part of a future Salesforce release, aiding in planning and decision-making.
NEW QUESTION # 35
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