Plat-UX-102出題内容、Plat-UX-102一発合格

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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Discovery32%- Ethics and Values
  • 1. Given a scenario, advocate for ethics and values on behalf of both users and the organization
- Research Methods
  • 1. Synthesize research findings to inform strategy
  • 2. Identify appropriate research methods for the scenario
- Value of Strategy Design
  • 1. Determine the appropriate design methods and tools to use based on the scenario
  • 2. Given a scenario, identify the relevant discovery research activities
  • 3. Explain the value of strategy design within the Salesforce ecosystem
Topic 2: Leveraging Adjacent Roles/Skills19%- Knowledge and Skill Infusions
  • 1. Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision
Topic 3: Design30%- Vision and Roadmap
  • 1. Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration
- Business and Technical Capabilities
  • 1. Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution
- Collaboration
  • 1. Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration

>> Plat-UX-102出題内容 <<

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Salesforce Certified Platform Strategy Designer 認定 Plat-UX-102 試験問題 (Q136-Q141):

質問 # 136
A project team led by a strategy designer has just facilitated 3 weeks of user research.
What should thev do to identify kev insights?

正解：A

解説：
The project team should spend time affinity mapping, spotting patterns, and surfacing surprises, to identify key insights after conducting user research. This method involves grouping data points into themes or categories, finding connections or trends among them, and highlighting unexpected or surprising findings. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/identify-key-insights


質問 # 137
Cloud Kicks (CK) has successfully implemented a new solution for its sales team. Now, there is a focus on driving user adoption of the new solution. What should CK do to begin driving internal user adoption?

正解：A


質問 # 138
During requirements discovery for a new mobile app for Cloud Kicks, different business units are proposing conflicting requirements for some of the key use cases. which methodology should be used to resolve conflicts and promote consensus?

正解：C

解説：
The methodology that should be used to resolve conflicts and promote consensus among different business units is a prioritization matrix. A prioritization matrix is a tool to evaluate and compare requirements based on two or more criteria, such as impact, effort, urgency, or importance. Requirements that score high on the chosen criteria are usually prioritized, while requirements that score low are usually deprioritized or eliminated. A prioritization matrix can help different business units reach a common understanding and agreement on the most critical and valuable requirements for the key use cases. A journey map or a SWOT analysis may not be effective for resolving conflicts or promoting consensus, as they do not provide a clear and objective way to rank requirements.


質問 # 139
Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?

正解：A

解説：
Solving for one, extending to many through a persona spectrum is an inclusive design tactic that helps solve problems for the broadest possible audience. It involves creating personas that represent different levels of ability, context, and preference, and designing solutions that meet the needs of the most extreme cases, which can benefit everyone else as well. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/solve-for-one-extend-to-many-through-a-persona-spectrum


質問 # 140
When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives which outcome?

正解：A

解説：
Empathy maps capture user feelings, thoughts, and pain points, driving solution Desirability. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. When stakeholders disagree about priorities, returning to research shifts the conversation away from individual preference and toward evidence about users and the problem to solve. That evidence gives the group a shared basis for determining which directions deserve attention. Here, Desirability is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Viability focuses attention elsewhere, while Feasibility addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: UX Basics - Create UX Artifacts


質問 # 141
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