Free PDF 2026 EXIN ITILFNDv4: ITIL 4 Foundation–High-quality Hot Spot Questions

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Continual Improvement
Topic 2: ITIL Practices	- Technical Management Practices - Service Management Practices - General Management Practices
Topic 3: Service Value Chain Activities
Topic 4: Key Concepts of Service Management	- Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management

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EXIN - ITILFNDv4 Accurate Hot Spot Questions

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EXIN ITIL 4 Foundation Sample Questions (Q163-Q168):

NEW QUESTION # 163
Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?

A. It should always be used to support direct observation
B. Measured data is always more accurate than direct observation
C. It should always be used instead of direct observation
D. The act of measuring always positively impacts results

Answer: A

NEW QUESTION # 164
What must always be done before an activity is automated?

A. Ensure that DevOps has been successfully implemented
B. Check that the activity has already been optimized
C. Check that suitable new technology has been purchased
D. Ensure the solution removes the need for human intervention

Answer: B

NEW QUESTION # 165
Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

A. 2 and 3
B. 3 and 4
C. 1 and 2
D. 1 and 4

Answer: D

NEW QUESTION # 166
Which process is used to compare the value that new services offer with the value of the services they have replaced?

A. Availability management
B. Service catalogue management
C. Service portfolio management
D. Capacity management

Answer: C

NEW QUESTION # 167
What is important for a 'continual improvement register' (CIR)?

A. Improvement ideas from many sources are kept in a single CIR
B. Improvement ideas are tested, funded and agreed
C. Improvement ideas are documented, assessed and prioritized
D. Improvement ideas that are not being actioned immediately are removed from the CIR

Answer: C

NEW QUESTION # 168
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