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Genesys GCX-AI-GPE Exam Syllabus Topics:

Section	Objectives
Genesys Predictive Routing	- Configuration 1. Performance Optimization 2. Predictive Routing Setup 3. Queue and Routing Configuration - Getting Started 1. Business Use Cases 2. Overview of Predictive Routing 3. AI-based Routing Concepts
Genesys Predictive Engagement	- Reporting and Analytics 1. Performance Reporting 2. AI-driven Insights 3. Engagement Analytics - Customer Journey for Agents 1. Journey Context 2. Agent Interaction Experience 3. Customer Behavior Analysis - Setup and Configuration 1. Configuration of Engagement Features 2. Predictive Engagement Fundamentals 3. Web Tracking and Visitor Identification - Action Maps 1. Customer Journey Triggers 2. Action Map Configuration 3. Targeting and Engagement Rules

Section

Objectives

Genesys Predictive Routing

- Configuration

1. Performance Optimization
2. Predictive Routing Setup
3. Queue and Routing Configuration

- Getting Started

1. Business Use Cases
2. Overview of Predictive Routing
3. AI-based Routing Concepts

Genesys Predictive Engagement

- Reporting and Analytics

1. Performance Reporting
2. AI-driven Insights
3. Engagement Analytics

- Customer Journey for Agents

1. Journey Context
2. Agent Interaction Experience
3. Customer Behavior Analysis

- Setup and Configuration

1. Configuration of Engagement Features
2. Predictive Engagement Fundamentals
3. Web Tracking and Visitor Identification

- Action Maps

1. Customer Journey Triggers
2. Action Map Configuration
3. Targeting and Engagement Rules

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Exam GCX-AI-GPE PDF, Latest GCX-AI-GPE Dumps Questions

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q103-Q108):

NEW QUESTION # 103
What type of data does Genesys Predictive Routing primarily evaluate to make routing decisions?
Response:

A. Historical and real-time interaction data
B. Forecasted traffic volumes
C. Network latency data
D. Real-time agent availability

Answer: A

NEW QUESTION # 104
Which two characteristics are core to how GPE operates?
(Choose two)
Response:

A. AI-based prediction of outcomes
B. Real-time visitor monitoring
C. Automatic firewall configuration
D. Manual prioritization of agent scripts

Answer: A,B

NEW QUESTION # 105
While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

A. The interactions are routed using the Standard ACD method.
B. Bullseye routing method is used as the default routing method in this scenario.
C. The interaction is automatically rejected and returned to the customer.
D. The interactions are routed using the predefined fallback routing method.

Answer: D

NEW QUESTION # 106
Which prerequisite must be met before launching a GPR benefit assessment in Genesys Cloud CX?
Response:

A. All agents must be certified in predictive engagement
B. A queue with sufficient historical interaction data
C. Genesys Cloud AI premium add-on must be disabled
D. The organization must have enabled historical analytics

Answer: B

NEW QUESTION # 107
In a GPR comparison test, what does the system evaluate?
Response:

A. Skill proficiency levels
B. Performance of GPR versus existing routing method
C. Agent salary and bonuses
D. Differences in queue wait times

Answer: B

NEW QUESTION # 108
......

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