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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Channel & User Group Administration	28%	- Convert public channels to private channels - Manage default channels and required channels - Configure channel management policies - Manage user groups and channel permissions - Implement channel naming conventions and best practices
Fundamentals	9%	- Differentiate between Slack plans and features - Understand Slack roles and responsibilities - Navigate the Slack Admin console
User Lifecycle Management	14%	- Handle user onboarding and offboarding - Manage user roles and admin roles - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management
App Administration	10%	- Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings - Manage app approvals and app directory - Manage integrations and workflows
Workspace Administration	9%	- Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace
Security	15%	- Configure domain and IP restrictions - Configure security policies and compliance settings - Enable multi-factor authentication (MFA) - Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies
Enabling Slack Success	15%	- Drive organizational collaboration and productivity - Promote best practices and user adoption - Create help channels for user support - Use analytics and reporting to measure engagement

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Salesforce Certified Slack Administrator Sample Questions (Q14-Q19):

NEW QUESTION # 14
Your company is on the Slack Enterprise Grid plan.
The marketing team is working on a new branding campaign and would like to add consultants to your org as Multi-Channel Guests.
What should the marketing team do to request access for these consultants?
(Select the best answer.)

A. Direct message (DM) an Org Owner requesting that their consultants be added as guests.
B. Add the consultants as full members to provide the most flexibility in their ability to access necessary channels.
C. @mention their Workspace Admin in the appropriate #proj channel to request guest access.
D. Invite consultants through the workspace drop-down menu, and route approvals to a dedicated channel for admin approval.

Answer: D

Explanation:
Slack documentation states:
"To add Multi-Channel Guests, workspace admins or owners should invite them via the workspace menu, and if necessary, route the requests through an approval process." Adding them as full members (B) would grant excessive access. DMing Org Owners (D) is inefficient and informal. @mentioning (C) is not the standard request process.
(Reference: Slack Administration Study Guide - Managing Guest Accounts on Enterprise Grid)
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NEW QUESTION # 15
You're an Org Admin for a global organization operating in multiple time zones. In your org-wide #help-slack channel, members report they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours?
(Select the best answer.)

A. Enable members to set reminders for themselves to send the message during shared working hours.
B. Enable members to view a recipient's local time within their profile before sending a message.
C. Enable members to use the Scheduled Send feature so that messages can be sent during shared working hours.
D. Enable members to set their profile status to Away whenever they are not online.

Answer: C

Explanation:
Slack recommends using the Scheduled Send feature to respect teammates' working hours:
"The Scheduled Send feature allows members to compose a message now and schedule it to be delivered during the recipient's preferred working hours." While viewing someone's local time (C) is helpful, Scheduled Send (B) directly solves the problem by deferring the notification appropriately. Setting reminders (D) or Away statuses (A) do not proactively delay messages.
(Reference: Slack Administration Study Guide - Respecting Work-Life Balance in Global Teams)
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NEW QUESTION # 16
You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)

A. Ask your Slack Champions to model the behavior, and encourage others to post in channels.
B. Turn off the ability for users to create channels, so they can collaborate only in the existing channels.
C. Send a company-wide email asking members to use Slack channels for collaboration.
D. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
E. Create default channels, so that employees have more options in the channels they can use for collaboration.

Answer: A,D

Explanation:
Slack best practices for culture change recommend:
"Publishing a Slack Etiquette guide that promotes channel-first communication and encouraging Slack Champions to model this behavior help shift cultural habits effectively." Simply emailing (C) is passive and less effective. Turning off channel creation (A) stifles collaboration.
Default channels (E) help onboarding, but not necessarily behavior change after adoption.
(Reference: Slack Administration Study Guide - Change Management Best Practices)
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NEW QUESTION # 17
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A. The number of messages posted in the #help-hr triage channel over the past 30 days
B. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
C. Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
D. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message

Answer: B

Explanation:
The most accurate approach is to use Slack's analytics to compare direct message usage across different workspaces.
Slack documentation states:
"Workspace-level analytics allow Admins to view the percentage of messages sent via direct messages versus public or private channels. Comparing this across teams highlights differences in Slack usage patterns." Only option A directly provides a comparative analysis to see if HR's behavior is different from the rest of the org.
(Reference: Slack Administration Study Guide - Workspace Analytics and Communication Patterns)
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NEW QUESTION # 18
In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)

A. A manager schedules time to thoroughly review a product release with their team.
B. A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.
C. A manager is actively brainstorming with the leadership team on new department initiatives.
D. A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.

Answer: B

Explanation:
Slack Clips are designed for:
"Recording and sharing video, voice, and screen recordings asynchronously to allow teams to consume and respond on their own schedule." A project manager sharing updates for review (B) is a perfect use case. Time-sensitive troubleshooting (A) and active brainstorming (D) are better suited for synchronous tools like Huddles. Scheduling reviews (C) suggests a live meeting rather than asynchronous communication.
(Reference: Slack Administration Study Guide - Using Clips for Asynchronous Collaboration)
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NEW QUESTION # 19
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