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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 24% | - Define KPIs and business objectives - Analyze requirements and constraints - Assess customer IT ecosystem and architecture |
| Topic 2: Delivery and Implementation | 16% | - Feature assessment: out-of-the-box vs custom - Integration and deployment best practices - Solution validation and optimization |
| Topic 3: Planning and Design | 60% | - Asset management and MACD flows - Sprint planning and story prioritization - Design scalable product catalog and data model - Migration strategy and data quality - Order capture, quoting and fulfillment design |
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NEW QUESTION # 68
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.
Answer: B
Explanation:
When several similar commercial products have identical fulfillment behavior, a Product Class provides the reusable abstraction. The offers are associated with the parent class and the class owns a single decomposition relationship to the shared CFS. This centralizes the technical mapping and lets new products inherit the same fulfillment behavior without creating another nearly identical decomposition rule. The practical benefit is that the solution remains scalable and deterministic as order volume or catalog complexity grows. Creating one relationship for every offer is functional but duplicates configuration and increases the chance of inconsistent mappings over time. Scope settings solve technical-instance reuse, not decomposition-definition reuse. A design that relies on unnecessary custom code, duplicated catalog records, or manual recovery may work for a small pilot but becomes difficult to operate at telecommunications scale. The standard Salesforce Industries capability provides the expected lifecycle hooks, data ownership, and processing semantics needed for production support. Configuration should therefore be kept as close as possible to the managed feature set, with clear dependencies and explicit conditions so that each transaction produces a predictable commercial and technical result.
Study Guide Reference:Product Class Decomposition; reusable CFS mapping; fulfillment-model maintainability.
NEW QUESTION # 69
What are the 3 keys inputs used by order management to determine the output of MACD order.
Answer: A,B,C
NEW QUESTION # 70
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?
Answer: A,B
Explanation:
MACD processing depends on both the customer ' s commercial Assets and the technical inventory state used by Industries Order Management during decomposition. For large estates, the migration should be partitioned and staged so that operational continuity is preserved. Migrated Assets must also have corresponding technical inventory available, commonly created by processing NoChange activity or by another controlled inventory-initialization approach before later MACD orders rely on that state. The key is to represent the requirement in the same layer where Salesforce evaluates that business state. Migrating only commercial Assets leaves Order Management unable to recognize technical resources that already exist. A single monolithic migration also increases operational risk and makes error isolation, reconciliation, and cutover management substantially harder. This avoids mixing customer-facing product logic with downstream technical state or using integration code as a substitute for catalog and orchestration design. When the model is aligned correctly, the platform can validate the request, retain the required lifecycle information, and generate the appropriate downstream action without redundant processing. That improves auditability and makes later changes easier because administrators can adjust the relevant metadata rather than reworking multiple custom components.
Study Guide Reference:Asset migration; Technical Inventory; NoChange MACD; phased migration; MACD readiness.
NEW QUESTION # 71
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?
Answer: D
NEW QUESTION # 72
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.
Answer: B,C
Explanation:
CRM Analytics can combine Communications Cloud and legacy information to identify churn patterns across subscriber behavior, service history, payment behavior, usage, and other relevant indicators. Einstein Discovery or predictive scoring can then operationalize that analysis through Next Best Action, presenting the agent with a configured retention treatment when the customer is assessed as likely to churn. The key is to represent the requirement in the same layer where Salesforce evaluates that business state. A simple report of completed disconnects is retrospective and does not proactively identify customers at risk. The objective is to detect risk before churn occurs and put the recommended intervention directly into the service or sales interaction. This avoids mixing customer-facing product logic with downstream technical state or using integration code as a substitute for catalog and orchestration design. When the model is aligned correctly, the platform can validate the request, retain the required lifecycle information, and generate the appropriate downstream action without redundant processing. That improves auditability and makes later changes easier because administrators can adjust the relevant metadata rather than reworking multiple custom components.
Study Guide Reference:CRM Analytics; churn prediction; Einstein Discovery; Next Best Action; retention.
NEW QUESTION # 73
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