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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Migration | 17% | - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams - Slack delivery best practices |
| Topic 2: Change Management and Adoption | - Training and enablement planning - Communication and rollout planning - User adoption strategies | |
| Topic 3: Solution Design for Slack | - Workspace architecture and design principles - Channel strategy and governance model - Integration design with Salesforce ecosystem | |
| Topic 4: Slack Administration and Governance | - Security and compliance controls - User lifecycle management - Workspace configuration and settings |
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NEW QUESTION # 43
You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?
Answer: D
Explanation:
The correct answer is D . The request involves a restricted Enterprise Grid capability: creating multi- workspace channels. Since only Org Admins and Org Owners can perform the action, the support model must route requests to the correct privileged audience. A central private org-wide admin channel is the most efficient structure because it gives the right admins visibility, lets them coordinate ownership, preserves request history, and avoids exposing admin operations in a public channel. Option A is inefficient and confuses the request type by referring to a Slack Connect channel instead of a multi-workspace channel.
Option B creates visibility but is too open; admin request coordination should not necessarily occur in a public channel. Option C is poor governance because DMs create hidden backlogs and make it hard for other admins to track status or reassign work. A workflow-backed intake process feeding a private admin coordination channel is scalable, auditable, and aligned with permission-restricted operations.
NEW QUESTION # 44
You are a Slack Consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner.
By default, who within your client's organization has the appropriate permissions to approve Slack Connect channel requests to work with the external partner?
Answer: C
Explanation:
The correct answer is B . On Enterprise Grid, Slack Connect governance is handled at the organization level unless the organization changes the default permissions. Approving requests to collaborate with external organizations is not merely a workspace-local activity because Slack Connect affects external collaboration, data exposure, compliance boundaries, and organization-wide security posture. Org Owners and Org Admins are the appropriate default roles because they have the administrative authority to manage external collaboration settings and approve cross-organization channel relationships. Option A is too narrow because Org Owners also have approval authority. Option C is also too narrow because Org Admins participate in this administrative control. Option D is incorrect because Workspace Admins and Workspace Owners operate at the workspace level and do not, by default, own the enterprise-wide approval boundary for Slack Connect channel requests. The tested principle is that external collaboration on Enterprise Grid must be governed through centralized org-level roles unless the policy is intentionally modified.
Reference topic: Policies and Settings - Slack Connect permissions, Enterprise Grid external collaboration controls, Org Owner/Admin authority, and approval governance.
NEW QUESTION # 45
A user is experiencing difficulty in searching for specific information within Slack channels. What would be an effective solution to improve their search experience?
Answer: A
Explanation:
To improve search experiences in Slack, guiding the user to utilize specific keywords, filters, and advanced search operators is effective. This allows for more precise and efficient searches, helping the user quickly find the specific information they need within channels.
NEW QUESTION # 46
For a live Slack training focused on new users, what experiential learning approach should be implemented to maximize their understanding and comfort with the platform?
Answer: A
Explanation:
A hands-on workshop where new users can actively engage with Slack by creating and interacting in channels, with real-time guidance and feedback from trainers, is highly effective for experiential learning. This approach allows new users to learn by doing, thereby enhancing their comfort and proficiency with the platform.
NEW QUESTION # 47
You are proposing a Slack grid design for a client with multiple departments that often collaborate on shared projects. What grid design option would you recommend to facilitate both department- specific and collaborative communications?
Answer: C
Explanation:
The recommended design is a balanced approach that includes department-specific channels for focused communications within departments and cross-functional channels for collaborative projects. This structure caters to the need for both targeted and shared communication spaces, enhancing overall efficiency and collaboration.
NEW QUESTION # 48
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