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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Engagement- Action Maps
  • 1. Customer Journey Triggers
  • 2. Action Map Configuration
  • 3. Targeting and Engagement Rules
- Setup and Configuration
  • 1. Web Tracking and Visitor Identification
  • 2. Configuration of Engagement Features
  • 3. Predictive Engagement Fundamentals
- Customer Journey for Agents
  • 1. Journey Context
  • 2. Customer Behavior Analysis
  • 3. Agent Interaction Experience
- Reporting and Analytics
  • 1. Engagement Analytics
  • 2. Performance Reporting
  • 3. AI-driven Insights
Genesys Predictive Routing- Configuration
  • 1. Performance Optimization
  • 2. Queue and Routing Configuration
  • 3. Predictive Routing Setup
- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Overview of Predictive Routing
  • 3. Business Use Cases

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q61-Q66):

NEW QUESTION # 61
Which of the following best describes the core purpose of Genesys Predictive Engagement (GPE)?
Response:

Answer: B


NEW QUESTION # 62
Which of the following best defines an "outcome" in GPE?
Response:

Answer: D


NEW QUESTION # 63
Which data point is commonly found in a Visitor Activity Report?
Response:

Answer: C


NEW QUESTION # 64
Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 65
Which two insights can Segment Reports provide?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 66
......

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