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| Section | Objectives |
|---|---|
| Procurement & Sourcing | - Supplier relationship management - Procurement strategy development |
| Manufacturing & Operations Management | - Production planning and control - Demand planning and scheduling |
| Transportation & Logistics | - Transportation modes and distribution - Global supply chain networks |
| Supply Chain Concepts & Design | - Supply chain design aligned with business models - Differences between logistics and supply chain management - End-to-end integrated supply chain processes |
| Inventory & Warehousing Management | - Warehousing and replenishment strategies - Inventory costs, forecasting, and valuation |
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NEW QUESTION # 23
Ordering costs would include which of the following?
Answer: B
Explanation:
Ordering cost consists of costs associated with initiating and executing a replenishment order. Depending on the inventory model, these can include purchase-order administration, supplier communication, scheduling, shipment preparation, receiving activities, and fixed transportation expenses associated with each replenishment event. Among the listed alternatives, transportation cost is the appropriate ordering-cost component.
The key distinction is whether the cost is associated with placing or moving a replenishment order or with maintaining inventory after it has entered stock. Transportation often contains a fixed element that is incurred whenever an order or shipment is dispatched. This fixed component influences lot-size economics because ordering more frequently causes the supply chain to incur the transportation or replenishment charge more frequently.
Theft, security, and damage are primarily inventory-carrying or warehousing exposures. They arise because inventory is being stored, protected, and physically maintained rather than because an order is being initiated.
This distinction is fundamental to EOQ and cycle-inventory analysis. Ordering costs decrease as order quantities increase because fewer orders are required, while holding costs increase as average inventory rises.
The accepted treatment of this exact supply-chain formulation identifies transportation cost as the ordering- cost answer.
Reference Topic: Inventory and Warehousing - Fixed Ordering Cost and EOQ Cost Components.
NEW QUESTION # 24
The lack of supply chain coordination on various measures of performance has costs associated with it. Which of the following is one of these costs?
Answer: C
Explanation:
Manufacturing cost is one of the principal performance measures negatively affected by inadequate supply- chain coordination. When downstream orders become more variable than actual customer demand, manufacturers must accommodate an unstable production requirement rather than a comparatively smooth consumption pattern.
Organizations generally respond through some combination of excess capacity, overtime, schedule changes, expedited production, additional setups, or higher inventories. These responses reduce resource utilization and increase manufacturing cost per unit. Production plans also become less stable, which can increase changeovers, disrupt procurement schedules, and reduce operating efficiency.
The impact extends beyond manufacturing. Poor coordination also increases inventory cost, replenishment lead time, transportation cost, and shipping and receiving expense. Simultaneously, product availability and profitability tend to decline. The economic consequence is therefore a reduction in total supply-chain surplus.
The established supply-chain performance framework explicitly lists manufacturing cost among the costs increased by lack of coordination.
Quality and reliability remain important supply-chain objectives, while pricing is a commercial mechanism that can itself create coordination problems. However, among the options presented, manufacturing is the recognized cost category in the coordination-performance model.
Reference Topic: Business Value and ROI of Supply Chain Excellence - Manufacturing Cost, Coordination, and Supply Chain Profitability.
NEW QUESTION # 25
If you have a customer that wants deliveries on a certain day you are adapting this part of SCM to accommodate?
Answer: A
Explanation:
The correct answer is Customization because the supply chain is adjusting its standard service offering to meet a specific customer's individual delivery requirement. Rather than providing only a uniform delivery schedule, the organization configures fulfillment around the requested day.
Supply-chain customization can involve product configuration, order quantities, packaging, delivery windows, transportation arrangements, documentation, service levels, or other customer-specific requirements. In this scenario, the customized element is the delivery service .
Flexibility is an enabling capability: a flexible logistics network makes customization easier because transportation and fulfillment resources can adapt to changing requirements. However, the question asks what the organization is doing from the customer's perspective. It is tailoring service to an individual requirement, which is customization.
Innovation would involve introducing a genuinely new process, product, or method. Sustainability concerns environmental and long-term resource considerations and does not address the delivery-day requirement.
Modern supply-chain agility research also distinguishes customization as satisfying specific customer requirements while flexibility provides the operational ability to make those adjustments.
Reference Topic: Logistics, Warehousing and Transportation Management - Customer-Specific Service and Delivery Customization.
NEW QUESTION # 26
The online retailer Ecatalog.com has decided to send consumers of the new John Grisham book an e-mail with suggestions for books with similar themes and has also offered them a 20% discount if those suggested books were purchased. This type of marketing/promotion is an example of:
Answer: B
Explanation:
Cross-selling involves offering a customer additional products or services that complement, relate to, or logically follow from a product the customer has already purchased. Ecatalog.com is using knowledge of the customer's original book purchase to recommend additional books with similar themes and providing an incentive to purchase them. This is a direct cross-selling application.
CRM technology supports cross-selling by integrating transaction histories with customer profiles and product relationships. Analytical tools can identify products commonly purchased together, detect customer preferences, and generate personalized recommendations. Effective cross-selling can increase customer lifetime value, raise average order value, improve utilization of existing customer relationships, and generate incremental revenue without requiring the organization to acquire an entirely new customer.
Target marketing involves directing an offer toward a defined customer group, while segmentation classifies customers according to relevant characteristics. Clickstream analysis examines online navigation behavior.
Although these techniques can contribute information to the promotion, they do not describe the specific act of selling related additional products following the initial purchase.
The corresponding source question identifies the recommended additional books as a cross-selling promotion.
Reference Topic: Business Value and ROI of Supply Chain Excellence - CRM, Cross-Selling, and Customer Lifetime Value.
NEW QUESTION # 27
The impact of the lack of coordination on supply chain processes decreases for the following measure.
Answer: A
NEW QUESTION # 28
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