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| Section | Weight | Objectives |
|---|---|---|
| User Stories | 18% | - Agile documentation
|
| Collaboration with Stakeholders | 23% | - Stakeholder engagement
|
| Customer Discovery | 17% | - Business analyst responsibilities
|
| Development Support and User Acceptance | 12% | - Solution validation
|
| Business Process Mapping | 12% | - Process analysis
|
| Requirements | 18% | - Requirements management
|
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NEW QUESTION # 301
Universal Containers has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply, they are several existing processes built on Salesforce that will need to change. A business analyst (BA) will help describe the additional business needs imports by the new regulations.
Which type of document should the BA prepare?
Answer: C
Explanation:
Explanation
A gap analysis is a document that compares the current state and the desired state of a business process or system, and identifies the gaps or differences between them. It helps to determine what needs to be changed or added to achieve the desired state. A BA should prepare a gap analysis to describe the additional business needs imposed by the new regulatory requirements, and how they affect the existing processes built on Salesforce. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-gap-analysis/understand-gap-analysi
NEW QUESTION # 302
The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.
What is the first step a business analyst should take to begin overhauling the Opportunity object?
Answer: C
Explanation:
Explanation
The first step that the business analyst should take to begin overhauling the Opportunity object is to understand the current business process. This is because understanding the current business process helps to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. The business analyst should use techniques such as interviews, observations, surveys, or process mapping to understand how users currently use Salesforce opportunities and what challenges or gaps they face. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
NEW QUESTION # 303
The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?
Answer: C
NEW QUESTION # 304
The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?
Answer: B
Explanation:
Explanation
Universal Process Notation (UPN) is a simple diagramming notation for business processes that meets the needs of Northern Trail Outfitters. UPN is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations. UPN uses activity boxes and arrows to show the sequence of steps and decisions in a process. Each activity box is marked with a resource that indicates who should be responsible , accountable (A), consulted , or informed (I) for that activity. UPN also allows for adding metrics such as time, cost, quality, or customer satisfaction to each activity box or arrow. UPN can help to ensure compliance with regulations by showing how controls and checks are implemented in the process. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
NEW QUESTION # 305
A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers." Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?
Answer: A
NEW QUESTION # 306
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