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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Development Lifecycle | 15% | - Monitoring, adoption and optimization - Deployment: sandbox to production - Version control and maintenance - Testing agents in Testing Center |
| Topic 2: Data Cloud for Agentforce | 20% | - Retrievers and search types: keyword, vector, hybrid - Improving response accuracy with data grounding - Unstructured data processing: chunking, indexing - Agentforce Data Library types |
| Topic 3: Prompt Engineering | 20% | - Prompt template creation: field generation, flex types - Prompt Builder usage and use cases - Grounding techniques and best practices - Prompt management and user roles |
| Topic 4: Multi-Agent Interoperability | 5% | - Model Context Protocol (MCP) - Agent-to-agent communication - Agent API usage scenarios |
| Topic 5: AI Agents | 35% | - Agent User security and permissions - Agent types: Service, Sales, Employee - Agent architecture and reasoning engine - Channel integration: digital experience, email, Slack - Deterministic controls: filters and variables - Topics and actions configuration |
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問題 #167
Universal Containers has set up a Service Agent to allow customers to look up their order status.
The topic setup includes:
Name: Order Inquiry
Classification Description: Handles user requests to look up order status, including tracking details and delivery estimates for orders placed within the last 90 days.
Scope: Your job is only to assist authenticated users in looking up the status of their orders placed within the last 90 days. If the order is pending delivery, provide the tracking number and estimated delivery date. Do not handle inquiries for orders older than 90 days.
Which information will be used by the Agentforce reasoning engine to choose this topic?
答案：A
解題說明：
The AgentForce Reasoning Engine Guide explains that the engine relies primarily on the Classification Description and Scope fields to determine which topic best matches the user's intent. The documentation notes: "Classification Description defines the purpose and context of a topic, while Scope provides the operational boundaries for when and how that topic should be triggered. Together, they guide the LLM in selecting the appropriate topic at runtime."
問題 #168
During configuration, Universal Containers (UC) forgot to grant Knowledge access to the Agentforce Service Agent. Which permission must UC add for the agent to interact with Knowledge articles and answer customer questions effectively?
答案：A
解題說明：
According to the AgentForce for Service Configuration Guide, for an agent to interact with and retrieve Knowledge articles, it must have Knowledge object and field access, along with the
"Allow View Knowledge" permission. The documentation explains: "Agents need permission to access Knowledge records and their fields to retrieve and summarize content accurately.
Additionally, the Allow View Knowledge setting enables the agent to use the Knowledge object as a retrieval source."
問題 #169
Cloud Kicks (CK) is launching a new partner portal on Experience Cloud, CK wants to provide partners with an agent that can answer questions about product specifications from the knowledge base and allow them to submit a new Lead for a potential customer they've identified.
The agent must be accessible only to authenticated partner users on the portal. Which agent type is required to meet this scenario?
答案：B
解題說明：
The required agent type is the Service Agent (C). The core function described-answering questions from the knowledge base-is the primary task of a Service Agent, which is designed for self-service support and knowledge article retrieval. Although the requirement also includes the ability to submit a new Lead, Service Agent models are highly configurable to include custom actions, such as a "Create Lead" action, using Agentforce Builder. Furthermore, the Service Agent type is intended to be deployed to external-facing Experience Cloud sites to provide support to external authenticated users, such as partners.
問題 #170
Coral Cloud Resorts (CCR) sees the agent forgot the dietary/activity preferences gathered earlier.
They need those preferences to persist throughout the session. What should CCR implement?
答案：C
解題說明：
According to the AgentForce Session Memory and Context Management Guide, when specific customer preferences (such as dietary or activity selections) must persist throughout an interaction, the correct approach is to use a context variable. The documentation states: "Context variables retain information across the user session, enabling the agent to reference prior inputs or outputs without re-asking. They are ideal for persisting customer preferences, authentication data, or ongoing session parameters."
問題 #171
Which element in the Omni-Channel Flow should be used to connect the flow with the agent?
答案：B
解題說明：
UC is integrating an Agentforce agent with Omni-Channel Flow to route work.
問題 #172
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